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Server network card disconnecting

Hello Experts,
Our customer recently purchased an HP server proliant with win server 2016 essentials.
the thing is the network card keep disconnecting for no particular reason every day two or three times a day.

we only provide supoort for our apps but its important to do the extra mile here and help

What would you advice
Info: its a remote server for us.

Regards,
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RGuillermo
Asked:
RGuillermo
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5 Solutions
 
Daryl BamforthTechnical ExpertCommented:
If they recently purchased it, I hope they also purchased a maintenance plan?  If they do have a maintenance plan get them to log a ticket with HP as a Priority 1 (affecting live service).

If not...

What steps do you need to do to get it working again?
Was the OS pre-installed?
Are there any firmware updates that are missing?
Are there any OS updates that are missing?

And kudos for trying to help out a customer, nice to see companies go the extra mile :)
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RGuillermoProject ManagerAuthor Commented:
Thank you Daryl
I will make tehm check on each point.
and come back
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JohnBusiness Consultant (Owner)Commented:
I agree with contacting the supplier. I would do the same. You might also try removing and reinstalling the Network Card as that will completely reset the card
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RGuillermoProject ManagerAuthor Commented:
ok good,
we will contact the seller althoug we understand the seller is in the Netherlands and this is Aruba and island in the Caribbean.. so we will se how efective is that guarantee.
Thank you, I will come back on this tomorrow.
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Daryl BamforthTechnical ExpertCommented:
If they have an HP maintenance plan, HP have distribution networks all over the world, as long as HP were aware of it, and it meets all terms/conditions then will be honoured.
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dbruntonCommented:
If possible swap the network cable for another.
If possible try another port on the switch/hub.
If possible try another slot on the motherboard for the network card.

Check any power-saving options that might be in place.  Experiment with disabling all sleep and hibernation and power-saving functions.
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JohnBusiness Consultant (Owner)Commented:
Swapping the cable is another good troubleshooting tactic.
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RGuillermoProject ManagerAuthor Commented:
great  I will guide them to do each thank you
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RGuillermoProject ManagerAuthor Commented:
Hi Experts,
the seller is a third party, they do not provide maintenance overseas---
so we followed your advice and remotely guided our customer to swap everything he could... after a couple of hours.
its working.... !!!
thank you so much !!!
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JohnBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to help you resolve this.
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Daryl BamforthTechnical ExpertCommented:
Great to hear. Thanks for the update.
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RGuillermoProject ManagerAuthor Commented:
I have to say the points each Expert mentioned in their answers made the difference...
when specified like that it opened doors for us to follow
thank you so much !!
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