WiFi keeps dropping

Peter Wilson
Peter Wilson used Ask the Experts™
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WiFi keeps dropping on a new laptop.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Open Windows Power Properties, Advanced Power Settings, and then go down to Wireless settings and set Power to Maximum for both AC and Battery. This is the most common reason Wireless connections drop.

You may need go to Device Manager, properties of the wireless NIC , power management tab and uncheck the setting "Allow the computer to turn off this card"
Distinguished Expert 2018
Commented:
More information on this would help. Does this happen on any wireless network, or just one particular one? in the first scenario, make sure that drivers and firmware are updated. In the second scenario, I would first ask whether you're using a 2.4 GHz or 5 GHz network. You need to check to see whether there are a large number wireless networks nearby using the same (or adjacent) wireless channels. I use an Android app called WiFi Explorer, but laptops have a number of other applications like NetStumbler. I'd highly recommend utilizing the 5 GHz band for as many devices as you can, and only have devices not capable of 5 GHz use the 2.4 GHz network. That should get rid of a lot of your interference issues. As for the 2.4 GHz network, you may have to try to find the least used non-overlapping channel (1, 6, 11 are the 3).

Author

Commented:
Hi John, all of those setting had already been set.

Hi masnrock, here are your answers:
Does this happen on any wireless network, or just one particular one? Yes
in the first scenario, make sure that drivers and firmware are updated. OK, I'm checking for updates
In the second scenario, I would first ask whether you're using a 2.4 GHz or 5 GHz network. 5GHz
You need to check to see whether there are a large number wireless networks nearby using the same (or adjacent) wireless channels. There are many but not on that channel.
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Distinguished Expert 2018

Commented:
Try updating the router firmware also. I have seen some cases where there were compatibility issues with some wireless chipsets, and the firmware update was required.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Given you did all the earlier things, updating firmware would be next.

Author

Commented:
I updated all the drivers. Oddly the wireless driver was not updated but regardless the other drivers seemed to stabilize it. I'm waiting another day before closing! thx

Author

Commented:
The drivers fixed it - oddly enough not wireless related but I think they were related to the platform/chipset. Anyway, thank you!

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