iPhone Notes keep truncating

guys - my iPhone notes all of a sudden keeps shortening at times, this has never happened before, we have Office 365 outlook and my iPhone has the latest IOS - please help
IT GuyAsked:
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JohnBusiness Consultant (Owner)Commented:
If your phones are IOS 10 or 11, iPhone Notes are now independent of and not connected to Outlook Notes. That has been true for about a year now.

iPhone Notes have their own format geared to the iPhone screen so wrapping is different. but text is not lost.

You must maintain iPhone Notes on the iPhone. This is how my own setup is working and I used to maintain Outlook Notes.
Jackie ManIT ManagerCommented:
Can you take a screenshot of an unimportant note and post it here?

Newly created Notes or old notes are having the same problem?
IT GuyAuthor Commented:
its my CEO phone so i can't get screenshots, they are old notes i think
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IT GuyAuthor Commented:
got a screenshot, Notes was written last night and disappeared this morningnotes-image.jpg
JohnBusiness Consultant (Owner)Commented:
Either the old format is not compatible any more (I have not had this issue) or else perhaps a user action is deleting the notes.
Jackie ManIT ManagerCommented:
Login to iCloud.com. Are the notes there?
IT GuyAuthor Commented:
the account is Office 365 not icloud, i checked
Jackie ManIT ManagerCommented:
You need to sync notes with iCloud, not Office 365 and it explains your problem.

You need to sync the notes in iPhone with iCloud and install iCloud for Windows in PC to sync the notes with MS Outlook.

There is no workaround.

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Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Jackie Man (https:#a42361229)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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