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Axel Schneider

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Cannot connect to a file share with a Citrix client

Hi,
We have two offices A and B, with a Buffalo NAS in Office B. We have two ways of connecting to the NAS: via fat client and via Citrix. Via fat client we can all connect to the file shares on the NAS. Via Citrix there is no more access within Windows Explorer to the NAS all the sudden. However I can ping it, trace it and it resolves. Office B, with the NAS, is behind a firewall, but I was told all traffic is being passed through, so it doesn't filter Citrix traffic. How come that Citrix traffic (which originates in Office A) cannot connect to the NAS anymore? It used to work before. Has anyone had that issue before? Does the Citrix Client have specific Settings I have to check? Other file Shares DO connect to Citrix Clients, it is only that certain one that is giving me trouble.
I can't find any hints in user groups or Citrix documentation. Any help would be greatly appreciated!

Thanks,
Axel
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Dirk Kotte
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at the NAS (or Office B) you dont see any "Citrix-traffic"
The only one is traffic originating from Windows servers (users access this servers with citrix, but this protocoll ends here).
Check with RDP (or much better ... direct console) connecting from Citrix server to NAS.
try to access the NAS-Share with IP ... \\192.168.xxx.xxx\share
possible the security settings at the server are higher than client-settings. So wins/netbios or SMBx may be deactivated at servers.
Talk with the server/GPO admins.
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Axel Schneider

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Thanks for the suggestions. I will go through your list, and report back with my feedback.

-Axel
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Axel Schneider

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Thank you so much for your Feedback. The NAS in question will be sent back to HQ, and a different NAS will be sent out so staff can continue to work. Upon Investigation, we will know more (or not) about this specific problem case. This Experts-Exchange case can be closed now.
These were the bits of info I would work with best.