asked on

error trying to install iTunes

When trying to install iTunes I get the following (I run it as an admin):
There is a problem with this Windows Installer Package. A program required for this install to complete could not be. Run. Contact your support personnel or package vendor.

On Windows 10
itunes_error.JPG

Kyle Abrahams, PMP

Try the offline installer (or a previous version):
12.7
https://secure-appldnld.apple.com/itunes12/031-97715-20170912-DE51D95C-97F5-11E7-8FE6-1494FCD6B433/iTunes64Setup.exe

12.6
https://secure-appldnld.apple.com/itunes12/091-02135-20170515-85982C34-3662-11E7-8E72-48792DBC0DB3/iTunes64Setup.exe

Ramin

Hi,
Please download the tools from this link and run it as described in that page, it worked for me in similar situation.
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

alonig1

ASKER

The itunes doesn't appear in the add remove programs although it's installed (an earlier version)

Kyle Abrahams, PMP

See if the uninstaller exists in the itunes directory and run it manually.

If not then download the msicuu2 utility (http://www.majorgeeks.com/files/details/windows_installer_cleanup_utility.html)
and see if it appears in that list.

alonig1

ASKER

Also in the cleanup tool can't see it.

ASKER CERTIFIED SOLUTION

Kyle Abrahams, PMP

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