HP M402dn printer unexpected paper size load executive in tray 2

had a HP M402dn printer setup as a network printer. when printing pdf from a windows 7 machine, the printer LCD will tend to show error unexpected paper size, load executive in tray 2. When print from a windows 10 machine, will not have these kind of errors. both machines printer settings are set the same.
grnowAsked:
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masnrockCommented:
Try resetting the printer to factory settings, updating the firmware, and also make sure that there are no issues with tray 2. Then uninstall and reinstall the printer in Windows 7.
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hdhondtCommented:
What application are you using to print PDFs? Is it Acrobat Reader or something else?

both machines printer settings are set the same
Check the printer default settings, from Printer Properties > Advanced tab > Printing Defaults button.
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grnowAuthor Commented:
using the adobe pdf reader to open the pdf file. managed to resolve it by unchecking "choose paper  source by pdf page size"
choose-paper--source-by-pdf-page-siz.jpg
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Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: grnow (https:#a42355438)

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