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HP M402dn printer unexpected paper size load executive in tray 2

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Last Modified: 2018-01-02
had a HP M402dn printer setup as a network printer. when printing pdf from a windows 7 machine, the printer LCD will tend to show error unexpected paper size, load executive in tray 2. When print from a windows 10 machine, will not have these kind of errors. both machines printer settings are set the same.
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