PDF printing issue

Majicthise
Majicthise used Ask the Experts™
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We've been sent some PDF files that we are having issues printing to both our HP Designjet T2300mfp
It's a CAD drawing saved as a PDF with all the layering info intact.
The pdfs are 7-8Mb

Adobe throws up an error saying this document cannot be printed
Foxit reader takes about 15 minutes and spits out part of the drawing - less than 20%
Users connect to hhe plotter which is shared on a Windows box.
We seem to have little issue with MS Project or CAD files - it's always PDF.
I've tried printing as bitmap, disabling spooling, changed spooling to straight away and last page, enabled processing on client, increasing IP timeouts.

Occasionally (1 in every 7) it will print correctly after a long long delay (15-20 mins)

I've asked for the sender to resend without all the layering info, but would migrating to a Postscript printer resolves this.


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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Adobe throws up an error saying this document cannot be printed   <-- Try three things:

1. Repair or reinstall Adobe.
2. Repair or reinstall the printer driver.
3. Find and delete old Adobe install temp files.

C:\Users\username\AppData\Local\Adobe\Acrobat  and
C:\Users\username\AppData\Roaming\Adobe\Acrobat

I upgraded to Adobe V2017 from Adobe V2015 and Adobe V2015 files were left over above and prevented printing from time to time. Deleting these folders cured the problem.

Author

Commented:
Recreating printer with an older driver and deploying with group policy sorted the issue.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update.

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