asked on
PDF printing issue
We've been sent some PDF files that we are having issues printing to both our HP Designjet T2300mfp
It's a CAD drawing saved as a PDF with all the layering info intact.
The pdfs are 7-8Mb
Adobe throws up an error saying this document cannot be printed
Foxit reader takes about 15 minutes and spits out part of the drawing - less than 20%
Users connect to hhe plotter which is shared on a Windows box.
We seem to have little issue with MS Project or CAD files - it's always PDF.
I've tried printing as bitmap, disabling spooling, changed spooling to straight away and last page, enabled processing on client, increasing IP timeouts.
Occasionally (1 in every 7) it will print correctly after a long long delay (15-20 mins)
I've asked for the sender to resend without all the layering info, but would migrating to a Postscript printer resolves this.
Thanks
It's a CAD drawing saved as a PDF with all the layering info intact.
The pdfs are 7-8Mb
Adobe throws up an error saying this document cannot be printed
Foxit reader takes about 15 minutes and spits out part of the drawing - less than 20%
Users connect to hhe plotter which is shared on a Windows box.
We seem to have little issue with MS Project or CAD files - it's always PDF.
I've tried printing as bitmap, disabling spooling, changed spooling to straight away and last page, enabled processing on client, increasing IP timeouts.
Occasionally (1 in every 7) it will print correctly after a long long delay (15-20 mins)
I've asked for the sender to resend without all the layering info, but would migrating to a Postscript printer resolves this.
Thanks
Printers and ScannersAdobe Acrobat
Last Comment
John
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
Recreating printer with an older driver and deploying with group policy sorted the issue.
Thanks for the update.