Exchange content filter blocking some internal scanners

jsgrosskopf
jsgrosskopf used Ask the Experts™
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I have several copiers that scan to email. One o fthem works just fine, you scan and the scan arrives in email. A few others, it's blocked with an SCL of 8. I have tried setting a relay, a bypass rule, restarting all services, changing the sender email address, etc. Nothing changes the scl value of these printers. What else can I try?
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Hemil AquinoNetwork Security Engineer
Distinguished Expert 2018

Commented:
Are you configuring the scanner via MAPI, pop3 or SMTP?
jsgrosskopfIS Manager

Author

Commented:
smtp
jsgrosskopfIS Manager

Author

Commented:
The log keeps saying content filter exceeded.Why is one scanner scl rating a 3 and the other an 8?
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Have you tried white-listing the scanner's email address? In the Exchange Management Shell the relevant command is:

Set-ContentFilterConfig -BypassedSenders email-address

For more details, see

http://www.cryer.co.uk/brian/windows/exchange/2010/how_to_add_sender_exceptions_to_content_filtering.htm
jsgrosskopfIS Manager

Author

Commented:
I'll try that tomorrow morning
jsgrosskopfIS Manager

Author

Commented:
Added the scanner email address to the bypassed senders list, restarted transport server, still marking is as spam and sending to quarantine. Is there a different service I need to restart?
Hemil AquinoNetwork Security Engineer
Distinguished Expert 2018

Commented:
Have you created a rule bypassing spam filter?.
That's only thing that should work. I've experienced something similar to you and that's how I fixed it. Of course knowing that is a trusted source.

Try creating a Rule in mail flow bypassing your spam filter, if it doesn't work then try deleting the user and recreating it. Sometimes might happen that something is wrong with the user.
jsgrosskopfIS Manager

Author

Commented:
This happens to all the users that use these scanners. These are from the logs: I am at a total loss on this

30T17:17:09.371Z,08D51FB70AF59566,192.168.0.117:2525,192.168.0.57:44907,192.168.0.57,<20171030122841.77DF.SCANNER@filamatic.com>,scanner@filamatic.com,scanner@filamatic.com;,denise.petrucci@filamatic.com,1,Content Filter Agent,OnEndOfData,AcceptMessage,,SCL,3,,c6382bf8-5950-4a8f-151e-08d51fba0d70,,Incoming

30T17:18:00.514Z,08D51FB70AF5957B,192.168.0.117:2525,192.168.0.52:1050,192.168.0.52,<20171030114749.F2E1.SCANNER@filamatic.com>,scanner@filamatic.com,filamatic.com scanner@filamatic.com;,joe.grosskopf@filamatic.com,1,Content Filter Agent,OnEndOfData,RejectMessage,550 5.7.1 Message rejected as spam by Content Filtering.,SclAtOrAboveRejectThreshold,8,DV:3.3.5705.600;SID:SenderIDStatus PermError,33fc48c7-d46f-49aa-d8e3-08d51fba2beb,,Incoming
The scanner uses different senders for different scans, e.g.

20171030122841.77DF.SCANNER@filamatic.com
20171030114749.F2E1.SCANNER@filamatic.com

Try to whitelist the scanner domain, i.e/. filamatic.com, as shown at the end of the link I gave. You can also use wildcard characters, so you could try *.filamatic.com
IS Manager
Commented:
I finally gave up...installed a third party software, working great.
Seth SimmonsSr. Systems Administrator

Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: jsgrosskopf (https:#a42351069)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

seth2740
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