troubleshooting Question

UniFi AP POE (Model # UniFiAP) Questions....

Avatar of Joel Bud
Joel BudFlag for United States of America asked on
Wireless NetworkingNetworking* unifi
56 Comments10 Solutions207 ViewsLast Modified:
I took over a job at a local company and they have 3 UniFi AP's placed all over the building. All which over last few years have fallen off the network or the people ahead of me didn't care enough to keep them running.

My questions are a little more about setup. The AP's themselves are older and no QR codes. The M/N: UniFiAP.

I have a power supply with 2 ports POE and the other is LAN that are in the server room. There is one Ethernet wire running to the AP in the ceiling.  I was able to trace the Ethernet wire to the patch panel and I have it plugged into the proper port. I also have LAN plugged into the switch.

The AP is in the ceiling with a solid green light now. I downloaded the software from unifi website but think i'm doing something wrong. I'm running UniFi Controller 5.5.20 and when I try to scan for the AP it wont show me it recognizes it. I also have the unifi app on my iphone and unable to enter the MAC ID Manually because my mac has no hyphens.

I'm pretty sure these AP's are at least 3-4 years old, I'm assuming that's why my iphone isn't working properly with them.

Do I have to use the unifi controller? Also how else can i access the AP? on my router or switch would they be labeled Unifi or Ubiquiti. Any help or direction is appreciated.
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