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Auto Reply to every email received - Exchange Online/Office 365
I am currently using Office 365 and the requirement is:
- Setup auto reply for a mailbox
- Auto reply email has to be sent out to every email received (NOT like normal out of office auto reply where it only sends out auto reply only once to each email id)
Is there any options available to achieve the above on server side without setting up Outlook profile?
Thank you
- Setup auto reply for a mailbox
- Auto reply email has to be sent out to every email received (NOT like normal out of office auto reply where it only sends out auto reply only once to each email id)
Is there any options available to achieve the above on server side without setting up Outlook profile?
Thank you
Microsoft OfficeExchangeMicrosoft 365
Last Comment
S_K_S
Using OOF it is not possible but you can create it using Outlook rules. Limitation with Outlook rule is it will use a template so Outlook must be opened on a client which will run subjected rule.
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ASKER
Hi S_K_S,
I tried your steps above as there is no native option in Exchange Online or O365. The solution I am trying to implement is for a shared mailbox and I setup the shared mailbox in Outlook using my credentials (which has full access to the shared mailbox).
After creating the new rule, I can see it in O365 settings:
![Inbox Rules]()
But I am not receiving any auto reply email. Looks like I am missing on something.
Thank you.
I tried your steps above as there is no native option in Exchange Online or O365. The solution I am trying to implement is for a shared mailbox and I setup the shared mailbox in Outlook using my credentials (which has full access to the shared mailbox).
After creating the new rule, I can see it in O365 settings:
But I am not receiving any auto reply email. Looks like I am missing on something.
Thank you.
Yes such options are normally needed for Shared Mailboxes only and you correctly followed the needed steps by Creating Outlook profile for the Shared Mailbox using the Credentials of your account (which has FullAccess).
To understand why things are not working on your side may I request you to share the screenshots from Outlook for the Rule you have created please? Based on that I\we can make suggestions to identify the missing part and help fixing this for you.
To understand why things are not working on your side may I request you to share the screenshots from Outlook for the Rule you have created please? Based on that I\we can make suggestions to identify the missing part and help fixing this for you.
ASKER
Below is the Outlook Rules and Alerts configured:
![Outlook Rule]()
Thank you.
Thank you.
Apologies on the delay on responding GL. Are you able to share the settings on how things look like from Advanced section please. Need to see what options were selected. If need be will set up a test on my machine and get back to you on the same soonest.
ASKER
I believe you wanted the below screen shot:
![Inbox-rule-wizard--Outlook-settings.jpg]()
Thank you.
Thank you.
Hi GL,
I performed exactly the same steps and the Auto-Reply worked as expected. In my test environment we have blocked external Auto-Replies at ORG Level. That said looking at your screenshot I believe you have set the rule properly and it should work. Assuming you saved that Auto Reply message appropriately.
Have you tested Internal users if they get Auto-Reply or not and then we can switch the thought process on External users.
Run a Quick MessageTrace for emails sent by this mailbox on which you have the Rule in place and I am sure you will see something that will indicate what may be happening.
I performed exactly the same steps and the Auto-Reply worked as expected. In my test environment we have blocked external Auto-Replies at ORG Level. That said looking at your screenshot I believe you have set the rule properly and it should work. Assuming you saved that Auto Reply message appropriately.
Have you tested Internal users if they get Auto-Reply or not and then we can switch the thought process on External users.
Run a Quick MessageTrace for emails sent by this mailbox on which you have the Rule in place and I am sure you will see something that will indicate what may be happening.
ASKER
Hi S_K_S,
Thank you for your time.
I did not receive any auto reply for internal email accounts as well. Based on the previous discussion, it is confirmed that steps are correct and will try it out on different computer/user and also will investigate Massage Trace.
Thank you for your time.
I did not receive any auto reply for internal email accounts as well. Based on the previous discussion, it is confirmed that steps are correct and will try it out on different computer/user and also will investigate Massage Trace.
Hi G L,
Did you get that to work?
My experience has been that it doesn't, but happy to find out differently.
If not, have you tried what I suggested further above?
Thanks,
Alan.
Did you get that to work?
My experience has been that it doesn't, but happy to find out differently.
If not, have you tried what I suggested further above?
Thanks,
Alan.
A known working Solution (personally tested) was provided. Alternate options also provided by other Experts as well