iOS 11.0.2 and iOS 11.0.3

Jackie Man
Jackie Man used Ask the Experts™
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If your answer is factory reset, please skip this question.

User reported a problem for iPhone 7.

On iOS 11.0.2, outgoing phone call  can be made but no incoming phone call could be made.

On iOS 11.0.3, the situation is reverse. No outgoing phone call could be made whereas sometimes incoming phone calls can be made.

However, if the user dials a USSD code which is carrier-specific, it will be OK to dial an outgoing call for once.

Already contacted the carrier and the SIM card is fine on another Android phone or iPhone.

How to fix without factory reset?

Phone call is a basic feature of a smartphone and I have not encountered similar problem in any Android phones.
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ITSysTechSenior Systems Administrator

Commented:
1.  Reset Network Settings: Tap Settings > General > Reset > Reset Network Settings.
2. Turn Airplane mode on, wait for the airplay symbol to appear in the status bar, and then turn it off again.
3. Verify blocked phone numbers: go to Settings> Phone> Block. Make sure the phone number you try to call is not in the block list.
Jackie Man IT Manager
Top Expert 2010

Author

Commented:
Thank you so much for your prompt reply.

1. & 2. have been tried but no success. User has already tried to reset all settings, not just network settings but problem is the same. The error message is call failed.

3. All telephone numbers cannot be called.
Senior Systems Administrator
Commented:
Have you tried switching to a different network band? Go to Settings > Cellular > Cellular Data Options > Enable LTE and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).
Jackie Man IT Manager
Top Expert 2010
Commented:
Good suggestion.

I will try it on tomorrow.

Theoretically, if VoLTE is not enabled, mobile network will be switched from 4G to 3G automatically.
Jackie Man IT Manager
Top Expert 2010

Author

Commented:
User did not want further help. From my experience, it is related to the carrier.

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