troubleshooting Question

launch Minecraft for Windows 10 - splash screen then disappears

Avatar of Jay Thomas
Jay ThomasFlag for United Kingdom of Great Britain and Northern Ireland asked on
Computer GamesWindows 10
24 Comments2 Solutions5533 ViewsLast Modified:
Hi all, have a Windows 10 Lenovo with an issue with Minecraft for Windows 10. Up until a couple of days ago everything worked just fine.. But now, when launching Minecraft, I see the 'Mojang' white screen, then it disappears. I have the version installed from the Windows store.
So, I find the app in "apps and features" and removed, rebooted, re-installed, but still the problem persists. I then took the drastic action to reinstall Windows 10 from scratch. I figure, time for a clean re-build anyhow. I did just that, re-installed Windows, patched, put McAfee and Office 2016 back on - perfect clean build. Installed Minecraft and OMG I get the same problem!!
I can't be the only person with this issue, must be a MS patch or something? Anyone, any help much appreciated as I need to get my 8 year old off my back ;)
ps. I did kill AV and Firewall but problem persists! Everything else is working normal.
William Miller
IT Specialist

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