can not go beyond the sign in page within Windows 10

Hello and Good Morning Everyone,

               I wish to help my friend with what appears to be a Windows 10 technical issue.   As I understand the situation, he used CCleaner to clear up over 6000 megabytes of junk files on his desktop computer.   He could not get it all of it cleaned so he thought he would do a recover on it. When he went to the recover file there was a fix there so he used the fix.  Following all of this, the computer was running fine so he turned it off for the night.   The next morning it would go to the sign in page following by which the screen goes black.  It would never make it to the Windows 10 desktop environment.  

               In closing, I apologize for any vagueness in my descriptions here because I really was not there when my friend had this technical issue.  With that said, if any further clarification is needed, I will do my best to add further input.  He will be bringing his desktop over to my house tonight.  I thought I would try and get an early understanding of what would likely be needed before undertaking any advanced troubleshooting.  

               Thanks in advance for any suggestions or tips given in response to this question.

               George
GMartinAsked:
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JohnBusiness Consultant (Owner)Commented:
Shut down, start up, and press Shift-F8 to start in Safe Mode. Does it start?

If so, restart with Networking and try to run the Media Creation Link and Repair (Keep Everything)

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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William MillerIT SpecialistCommented:
CCleaner removed 6 gigabytes of junk data? Is this a typo? If not, then it could have removed system files and other important files.
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GMartinAuthor Commented:
John,

             I really love your suggestion.  I can not wait to try it out when my friend brings over his troubled desktop running Windows 10.  I will be back in touch :-)

              George
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GMartinAuthor Commented:
Hello John,

            I hate to say this but my friend says nothing happens when the Shift and F8 is pressed to enter Safe Mode.  What should he try out next?

            George
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JohnBusiness Consultant (Owner)Commented:
I think your friend's process with a registry cleaner may have  botched the machine. If it will not start in Safe Mode or start at all, then you need to pull the hard drive, put it in a carrier, recover what you can and then do fresh install of Windows.
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William MillerIT SpecialistCommented:
When you get to the login screen, restart the computer while holding the shift key. This will take you into the recovery environment. You then navigate to Troubleshooting, then navigate to Startup Options. This will give you a list (like F8 would in Windows 7) that you can then select "Safe Mode with Networking". Does it boot into Safe Mode?
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GMartinAuthor Commented:
John,

             I hope this is not going to be necessary, but if a fresh install of Windows is needed, how may I go about accomplishing this for Windows 10?  The reason I ask is because his Windows 10 is a by-product of a Windows 8.1 setup.  As such, there is not any Windows 10 installation CD or DVD to work from in this scenario.  

             On a side note, my friend is bringing is computer over now.  So, he should be here soon.  I will perhaps know more following my troubleshooting efforts using everyone's outlined tips.

              Thanks again.

              George
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JohnBusiness Consultant (Owner)Commented:
You can make an ISO from the Media Creation Link I posted earlier.  

Windows must be running to do a Repair Install  and if not, you need to back up the data and start fresh
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GMartinAuthor Commented:
Hi John,

              With respect to the ISO file which is created through the Media Creation Tool, can it be created from my laptop and used on his desktop since we both have Windows 10?  Or, will it specifically need to be created just on his desktop?

               Thank you

               George
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JohnBusiness Consultant (Owner)Commented:
The Windows tool is a generalized Install and as soon as running you would need to load manufacturer's drivers
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GMartinAuthor Commented:
Hello John,

          Speaking theoretically of course, is it possible to burn a  Windows 10 Media Creation ISO onto DVD and use it on any hardware setup (desktops, laptops, etc.) running Windows 10 for troubleshooting purposes?  I ask this question because it seems likely it would come in handy as an extension tool for future troubleshooting applications.

           George
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JohnBusiness Consultant (Owner)Commented:
The ISO will work on any running machine to repair it (drivers and all) but when used as a new install, you need drivers.  It is not universal in that sense.
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GMartinAuthor Commented:
Thank you John :-)  Your explanation certainly did clear up that part.

George
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Jackie ManIT ManagerCommented:
I think that the bootloader is corrupted.

https://www.experts-exchange.com/articles/28826/How-to-Fix-Bootloader-Problem-for-Windows-10.html

Read my article in the link above and follow the procedure to fix the problem.

Disable UEFI in BIOS, boot from win 10 setup DVD or USB and follow the instructions below.
 
First, you are asked to choose your keyboard layout. Press the layout you want to use. If you want to browse through the available options, press "See more keyboard layouts" until you find the one you want to use.
 
Choose an option of  Troubleshoot.
In the Troubleshoot screen, press Advanced options.
In the Advanced options screen, press Startup Settings.
You are informed that you are about to restart in order to change several Windows options, including enabling Safe Mode. Press Restart.
 
Your computer or device restarts again and displays nine startup settings, including Safe Mode, Safe Mode with Networking and Safe Mode with Command Prompt.
Pess the F10 key for more option and press the key for Launch Recovery Environment and click Restart.
 
On restart, you will enter Windows Recovery Environment and select Advanced Options and select Command Prompt.

If you can go to Command Prompt, you can fix the bootloader.
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GMartinAuthor Commented:
Thank you very much Jackie for your great and awesome post.  I really enjoy the depth and detail given within it.  At the moment, I am waiting for my friend to bring the remaining hardware peripherals (keyboard, mouse, and monitor) before commencing the troubleshooting.  

George
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GMartinAuthor Commented:
Oh, just one more thing Jackie.  What exactly is UEFI within the BIOS?  What is its function?

George
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Jackie ManIT ManagerCommented:
Oh, just one more thing Jackie.  What exactly is UEFI within the BIOS?  What is its function?

From the end users' perspective, UEFI is only an advanced BIOS with more complex settings and most modern computers purchased in recent years will only have UEFI not BIOS.

In short, there are only two features in UEFI which are mostly used, secure boot and legacy BIOS mode.

https://en.wikipedia.org/wiki/Unified_Extensible_Firmware_Interface

https://www.howtogeek.com/56958/htg-explains-how-uefi-will-replace-the-bios/
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GMartinAuthor Commented:
Hello and Good Afternoon Everyone,

            Thank you Jackie for your reply to my follow up question.  Going back to John's suggestion of using the Media Creation Tool for Windows 10, I do have a couple of follow ups which are in need of clarification.  For starters, I did notice the option of downloading the 32 bit version and the 64 bit version which brings me to this question.  How can I determine whether his desktop is a 32 or 64 bit version?  And, secondly, can I create a bootable ISO for Windows 10 for both, the 32 bit and 64 bit, and put them onto a single 16GB USB flash drive or will they need to have their own bootable media separately?  

              Thank you

              George
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JohnBusiness Consultant (Owner)Commented:
1. Right click on Computer and select Properties. That will tell you 64-bit or 32-bit.

2. You need a USB Key for each version you wish to create.
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GMartinAuthor Commented:
Hi John,

          Thank you for answering my followup question.  With respect to the USB Key, where would that be obtained?

          George
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JohnBusiness Consultant (Owner)Commented:
You can use a blank USB key and then use these instructions to make your key for use.

http://www.thewindowsclub.com/windows-10-media-creation-tool-create-installation-media-upgrade
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GMartinAuthor Commented:
Hello and Good Evening Everyone,

            I want to take a moment and provide some important updates.  First of all, the actual concern is not exactly as my friend described it.  The actual situation involves the following:  There is a long lag (about 7 minutes) between the screen with the scenic background including time, day, & date with the wireless connections at the lower right corner and the next screen which is the sign on screen.  When the password is entered, the system goes to the desktop environment of Windows 10.  However, if the F12 key is pressed when the first screen appears with the scenic background, the lag time mentioned earlier disappears which is great.  

            While this situation appears to be resolved if the F12 key is pressed once the first screen appears, I have to wonder how the F12 key ties into this scenario.  Also, I wonder how I can get my friend's computer to boot quickly to the desktop without using the F12 key.  

             Thanks

             George
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Jackie ManIT ManagerCommented:
There is a long lag (about 7 minutes) between the screen with the scenic background including time, day, & date with the wireless connections at the lower right corner and the next screen which is the sign on screen.

The scenic background screen will not automatically go to the sign on screen. Normally, I just press enter at the scenic background screen to go to the sign on screen.
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JohnBusiness Consultant (Owner)Commented:
If the machine now starts, you can probably save time by running the Windows 10 Repair Install from inside Windows. Use the Media Creation Link posted above and be sure to Keep Everything.
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GMartinAuthor Commented:
Hi Everyone,

            Thank you John :-)  I did take the liberty last night to download the full Windows 10 onto a USB flash drive using the link you noted earlier.  There were only two options:  1.  Upgrade this pc and 2.  Download to media drive.  Seeing that I did not want to upgrade the desktop, I went ahead and downloaded Windows 10 onto the USB flash drive.  With everything said here John, can I launch the setup file on the USB flash drive and access the Repair tool from there?   It seems like this would perhaps be the easiest technical approach now that I am within the normal Windows 10 desktop environment.  If I need to boot from the newly created Windows 10 USB flash drive, how may I configure the UEFI setup which is accessed by the F12 key to boot first from the USB flash drive instead of the hard drive?  I am accustomed to configuring the boot sequence within the traditional BIOS setup, however, this is my first exposure to the UEFI setup.

              Thanks again.  I will look forward to reviewing any further insights to this portion of my concern.  For what it is worth to everyone, I believe we are approaching full closure to this post.  As always, I greatly appreciate everyone's time, patience, and indulgence to many of my follow up questions as related to this post.

               George
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JohnBusiness Consultant (Owner)Commented:
If I need to boot from the newly created Windows 10 USB flash drive, how may I configure the UEFI setup which is accessed by the F12 key to boot first from the USB flash drive instead of the hard drive?  

Windows itself should change to UEFI if it wants to . That was my experience with my X230 a while back when I upgraded it to Windows 8.1. That upgrade upgraded the BIOS to UEFI  .
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GMartinAuthor Commented:
Hum, that is an excellent point you shared John.  Excellent!!!!  I honestly did not know that the operating system upgrade would upgrade the BIOS to UEFI.  With that said, will the UEFI setup autodetect that the USB flash drive has Windows 10 boot up files on it and begin loading from the flash drive as opposed to the hard drive?    If not, can I use the setup file belonging to Windows 10 on the USB flash drive to access the Repair tool?  

Thank

George
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JohnBusiness Consultant (Owner)Commented:
If Windows is running you can use the USB repair tool to repair Windows
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GMartinAuthor Commented:
I guess what I am specifically asking at this point is how can I access the repair tool from the USB flash drive with Windows 10 on it.  Do I simply launch the setup file which will take me to the next screen with an option to either Repair or Install?

George
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JohnBusiness Consultant (Owner)Commented:
Just run setup, follow the prompts, wait as necessary, and Keep Everything
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GMartinAuthor Commented:
Hello and Good Evening Everyone,

        Perhaps the most difficult task for me when closing a post is  choosing the best answer.  Like so many of my past post, the caliber of suggestions and tips are extraordinary with respect to depth, detail, and relevancy to the concern at hand.  With that said, I sincerely want to thank each of you for your valued and respected knowledge shared within this post.

        Now that I have my personal thoughts out of the way, I want to now move onto the results of my troubleshooting endeavors.  Using John's suggestions in conjunction with the information contained within the link for creating Windows 10 onto a USB flash drive,  I was able to resolve my friend's issues relating to the delayed loading of the Windows 10 desktop environment.  All programs and end user files were retained as well.

          Thanks once again everyone for a job very well done!!!  I could not have done this alone.

          George
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JohnBusiness Consultant (Owner)Commented:
Thank you for the kind comments, George and I am always happy to help you.
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