OS won't load...clone SSD drive question

Here is the Long of my previous post "Clone Solid State Drive".

I purchased a computer for a client - a Lenovo - Desktop - Intel Core i5 - 8GB Memory - 128 SSD (operating system/programs) and 1TB Hard Drive for storage - "1TB hard drive and 128GB solid-state drive (SSD) for a blend of storage space and speed
The hard drive provides ample storage, while the SSD delivers faster start-up times and data access."

Monday it wouldn't start (newest Windows update failure is suspected)...all advanced repair options, short of a clean reinstall failed. I spoke to Lenovo and they informed me that the bios was set to not allow a Refresh of the OS but only a Reset that would reinstall the OS but remove all personal file, folders and installed apps. Not acceptable but I am not sure what recourse we have since she has owed the computer since 8/10/17. Since I am not able to access her computer she is taking it in to Best Buy where we bought it to see if there is a work around as it takes hours to personalize her computer.

I have always cloned another hard drive, for this kind of situation, so we could simply swipe out the hard drive, update her data and she would be good to go.

I was told by Acronis that they couldn't clone a dual HD system so I never made a clone. After this happened I started thinking "What if I simply clone the SSD which contains the OS and Programs then reinstall her data from her backup." Do you think that would work?

In my last post I was given the info to purchase the correct adapter to possibly do this. I also have a dual HD Lenovo computer so I was going to attempt on my computer.

Thoughts, suggestions appreciated!!
Mags
MagsOwnerAsked:
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nobusCommented:
if the 1TB drive has only data -  you don't even need to touch it - leave it as is
you can clone the OS drive, and are good to go; personally, i use paragon software for this.
if you want to test it out, here's their free version : http://www.paragon-software.com/home/br-free/download.html

you cannot clone 2 disks in one go - you have to clone them separately, if you need both cloned !
MagsOwnerAuthor Commented:
Nobus...My mistake, my computer is as stated above. My client's is actually a single hybrid 1T drive.  Acronis won't clone it. Would Paragon?
nobusCommented:
normally, hybrid disks are seen as 1 drive  - and are cloned as such no problem the fact that it won't clone it can indicate a disk problem - did you run a diag on it? what model is it? i mean a disk manufacturer diag, i use the UBCD for this, see below :

and you can Always just test with the free version if it works !

Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
direct download :  http://www.memtest.org/
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios
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MagsOwnerAuthor Commented:
Acronis is indicating that it won't clone a Hybrid drive so I haven't even attempted it. This is what the say,
Cause

Hybrid drives are not supported by Acronis bootable media.

Recovery and disk cloning tasks started from within Windows, that require reboot, will use the same rescue media environment as bootable CD/DVD/pendrive and finish with an error.

When doing file recovery under bootable media, hybrid disk`s cache is not updated properly. This makes recovered files not visible under Windows.

Solution

There is no solution available at the moment.

Best Buy reinstalled Windows 10 and there is only 1 disk showing in Computer Management...maybe it will work now.

 Just checking to see if there was a program that did.
nobusCommented:
Mags, maybe you skipped my Q ; "what model is this"?
MagsOwnerAuthor Commented:
Sorry about that nobus - Lenovo Desktop model 90FB0001US
nobusCommented:
i meant thd isk drive model - if unsure look it up in device manager -disk drives
MagsOwnerAuthor Commented:
ST1000DX001-SSHD-8GB
Thanks
nobusCommented:
right - it has an 8Gb nand cache, comparable to SSD  https://www.newegg.com/Product/Product.aspx?Item=N82E16822178381
i would just try paragon - since it's free - nothing lost

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MagsOwnerAuthor Commented:
Thanks...could I use a regular Sata Hard Drive (she already has one) or would I need to purchase the Seagate Hybrid drive?
nobusCommented:
you mean to restore it to?  i think so, but since i never used hybrid drives, i cannot be sure
reason : the image is a series of files
MagsOwnerAuthor Commented:
To Clone to...that way if her computer crashes/hard drive fails we could simply swap out the drive. Acronis at this time can't clone to a SSD. I will look more into Paragon.
Jackie ManIT ManagerCommented:
Is it a new computer?

If yes, just request for warranty service from Lenovo.

"128 SSD (operating system/programs) and 1TB Hard Drive"

Traditional Hybrid drive is "8GB SSD + 1TB Hard Drive".

Nowaday, the 128 SSD (operating system/programs) and 1TB Hard Drive means something else.

Still 1TB HDD but the OS is on a separate 128 SSD which is connected directly to the motherboard via PCIe.

Please post back the serial number or the exact model number of the desktop PC.
MagsOwnerAuthor Commented:
Is it a new computer?
 Yes

If yes, just request for warranty service from Lenovo.
 Lenovo would cover a replacement, I am interested in having a cloned drive on hand for a quick swap, so have little down time.

"128 SSD (operating system/programs) and 1TB Hard Drive"
Ignore this...it is my computer. I was thinking she had the same set up.

Traditional Hybrid drive is "8GB SSD + 1TB Hard Drive".
This is what I want to clone.

Lenovo Model #90FB0001US  SN MJ04EP2R

Thanks for you help.
MagsOwnerAuthor Commented:
Thanks for the information on the drive. As far as cloning I may wait until Acronis supports it to a hybrid drive. For now I will use their backup discs and partitions to retain her system.
nobusCommented:
ok  - did you test if paragon handles it?
MagsOwnerAuthor Commented:
Not yet...I won't have access to her computer and external hard drive until the week of Nov 27th. I'll keep you posted.
Thanks for the follow up!
Mags
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