BSOD Outlook 365
I have a client that is getting the bsod anytime they try to download email in Office 365. it's bombing out with a ndis.sys indicator. I've updated firmware. all win 7 updates current. i've updated nic drivers. i've changed nics, i've reloaded office 365 from scratch. i've rolled the nic drives back. ive had win 7 ck for corrupt files. i've sone system restore to before this began occuring. This is a Dell 7000 series workstation, very generic, 8g win 7 pro. it is on a simple domain. the ONLY app that bombs is Outlook. the rest of the office apps are fine, it connects to the domain fine, no errors, it stays on the internet all day with a fast connection. Only outlook issue. Help
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i'm going back to that plant on Saturaday when not in production. never thought of the pst file possibly being flakey. was only considering hardware as the ndis issue pointed toward hardware to me. I will try these suggestions. thx!
Is it possible to Attach .dmp file,
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i have remote access to the workstation but will be after hours before i can look for the dump. thx
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I have the last dump file. how do i share it with those that would like to see it?
You can attach the file while you are updating the post from "Attach File".
See the attached screenshot/
See the attached screenshot/
ASKER
thanks
103117-32573-01.dmp
103117-32573-01.dmp
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Verified the dump files and found that BSOD is happening due to the fwpkclnt.sys module.
It is a OS system file.
There could be many reasons for this module corruption like incompatible driver installations, Windows Registry corruption, Virus or Malware infection, Hardware failures/conflicts.
So try checking the below on the machine,
1. Go to the Device Manager and see if any device is showing with error or warning.
2. Run driver updates on the machine from manufacturer website like Dell Command update for Dell machines, and Lenovo solution center for Lenovo like that.
3. Run Hardware Diagnostics and check if any hardware failure.
4. Run Av scans and clear threats.
It is a OS system file.
There could be many reasons for this module corruption like incompatible driver installations, Windows Registry corruption, Virus or Malware infection, Hardware failures/conflicts.
So try checking the below on the machine,
1. Go to the Device Manager and see if any device is showing with error or warning.
2. Run driver updates on the machine from manufacturer website like Dell Command update for Dell machines, and Lenovo solution center for Lenovo like that.
3. Run Hardware Diagnostics and check if any hardware failure.
4. Run Av scans and clear threats.
did you install or change any hardware or software recently ?
if yes - try rolling back to the previous state
if yes - try rolling back to the previous state
ASKER
Gopi Raju - have done all that prior to posting here. Would a Win 7 repair from Dell install dvd repair/replace this sys file?
Nobus - no hardware added to this machine since build at Dell until i tried another nic Monday to see if the ndis.sys would update with new hardware. made no difference and i rolled back to original intel onboard nic.
Nobus - no hardware added to this machine since build at Dell until i tried another nic Monday to see if the ndis.sys would update with new hardware. made no difference and i rolled back to original intel onboard nic.
Would a Win 7 repair from Dell install dvd repair/replace this sys file? <-- If this is a legitimate file for your system, Repair Install would replace it, yes.
Pls Run the Full Dell Hardware Diagnostics from the Dell website support.dell.com
If it is still failing try re-creating the outlook profile and user profile.
Windows repair you can perform as final fix if none of the above fix the issue.
If it is still failing try re-creating the outlook profile and user profile.
Windows repair you can perform as final fix if none of the above fix the issue.
This can happen because of hardware problem (RAM). try to replace RAM Modules and retest.
(overclocking, incorrect voltages, incorrect BIOS settings, memory failure)
it can also happen because of 3rd party (non Microsoft ) drivers that overwrite their allocated memory space and corrupt the other drivers data in memory.
start command prompt as admin, then run the command and post the result.
SFC /SCANNOW
(overclocking, incorrect voltages, incorrect BIOS settings, memory failure)
it can also happen because of 3rd party (non Microsoft ) drivers that overwrite their allocated memory space and corrupt the other drivers data in memory.
start command prompt as admin, then run the command and post the result.
SFC /SCANNOW
ASKER
ok. thx. i'll log on after hours and give these a shot.
i also asked about software changes - how about it?
ASKER
Nobus - sorry, didn't catch software question. that i can't answer. this workstation is used for extensive graphics label design and printing for a venison processing plant that produces a varity of processed meat products. they produce thier own labels and this machine designs/modifies them and then sends them to print. they have bar code creator/integrator, adobe illustrator, all the MS pub/layout software etc that runs constantly. it all runs under win 7 pro and has uneventfully for about 18 mo on this machine. this bsod began about 3 wks ago out of the blue(per office mgr, daughter of owner) and only in outlook. i maintain thier domain network and hardware integration. apps are not my strength, but i do need to get this bsod resolved, without need of a clean install if at all possibe.
i take it there are restrictions regarding user install of softwares?
if so, the problem can come from os or software updates
if so, the problem can come from os or software updates
ASKER
The only restriction for app installation on this workstation is Malwarebytes and Vipre Enterprise antivirus/antimalware/rans
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i intend to spend much of tomorrow afternoon on site with all these suggestions in hand. thank you.
You are very welcome and I was happy to help.
Make a new, test, Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test. Does it still crash?