The User Profile Service service failed the sign-in.

Login FailureHi,
 I successfully upgraded Windows 7 Pro computer to Windows 10 Pro recently. I jointed this computer to domain and added a domain user account. When I tried to log in as domain user, I got this error.
 So I thought it was domain related. but it was not the case.
 I dis-joined the computer from the domain, opened Computer Management and added a local account with administrator. When I tried to log in as a new local user, I got the same error message.
 In Services.msc, I see "User Profile Service" running and set to start "Automatically".
 I can login to this computer using local administrator without a problem.
 When I checked c:\users folder, I do not see any new user profile folder that I added, but failed to login.

 Fyi, since this computer is in the remote site at this point, I can't start in safe mode.

Can you help?
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sgleeAsked:
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RaminTechnical AdvisorCommented:
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RaminTechnical AdvisorCommented:
Try to create a new user account (Microsoft account) and check if it helps.



Your last option is a Windows 10  Repair Install with an In-place Upgrade.
 
You will not lose any data files or Apps if you follow the Instructions.

    Go to the Windows 10 Media Creation Tool from this link:

https://www.microsoft.com/en-us/software-download/windows10
   
Click on Download Tool Now, save it on desktop,  then run it as Administrator, accept license agreement, then Choose

Upgrade This PC Now, let Windows to Update drivers. make sure that Keep Personal Files and Apps  is Selected  and let the Windows do the rest.

 If this does not work, then a full reinstall is required.
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sgleeAuthor Commented:
@Ramin
"Try to create a new user account (Microsoft account) and check if it helps." --> This computer will be set up for domain user. how does creating a new user account (Microsoft account) help the situation here?

Since this is a remote PC, I can't start in Safe Mode. However I wonder if it is an option to start in "Safe mode with Networking" ...? Maybe I can still remote in?

"Windows 10 Media Creation Tool ..." --> This I can do. I will report back.
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McKnifeCommented:
Maybe the access rights for the user folder are incorrect. Please quote the output of the command
icacls c:\users

Open in new window

It should be
c:\Users NT AUTHORITY\SYSTEM:(OI)(CI)(F)
         BUILTIN\Administrators:(OI)(CI)(F)
         BUILTIN\Users:(RX)
         BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
         Everyone:(RX)
         Everyone:(OI)(CI)(IO)(GR,GE)

Open in new window

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sgleeAuthor Commented:
@McKnife
C:\Users\admin>icacls c:\users
c:\users NT AUTHORITY\SYSTEM:(OI)(CI)(F)
         BUILTIN\Administrators:(OI)(CI)(F)
         BUILTIN\Users:(RX)
         BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
         Everyone:(RX)
         Everyone:(OI)(CI)(IO)(GR,GE)

Successfully processed 1 files; Failed processing 0 files
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McKnifeCommented:
...in other words: the same as on a healthy system. Ok, so that's not it.
Create a new user and make him admin and retry, please.
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sgleeAuthor Commented:
@McKnife
"Create a new user and make him admin and retry"  --> I have done this already, but the same error message.
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McKnifeCommented:
Ok, now turn off UAC, reboot and retry ->as that other admin
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sgleeAuthor Commented:
@McKnife,
"now turn off UAC, reboot and retry ->as that other admin" --> I am running Windows 10 upgrade - suggestion by @Ramin. Let me wait until that process is finished.
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Jackie ManIT ManagerCommented:
The default user profile has been corrupted and you need a clean install of win 10 as there is no fix and it is not related to the domain network.

You are not alone as you are the second case I encountered, both were happened after a win 10 upgrade.
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sgleeAuthor Commented:
“The default user profile has been corrupted“ —> That makes sense because every new account that I created failed to login. If the default account is corrupted, then the corruted profile is copied to new account profile.
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Jackie ManIT ManagerCommented:
Correct. I have seen the same symptom on a server also.

Anyway, it will be very time consuming to do troubleshoot even for experts. A clean install will fix it.
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sgleeAuthor Commented:
@Ramin
"Go to the Windows 10 Media Creation Tool from this link: https://www.microsoft.com/en-us/software-download/windows10" --> This solved the problem. Thank you.
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RaminTechnical AdvisorCommented:
You're welcome and I was happy to help.
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