Weird issue with Office 365 application

jeremy22
jeremy22 used Ask the Experts™
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Please see the error attached as it comes up intermittently for no reason. Office applications are accessible while this error comes up. We have no such policies in place in IT.

He said this started coming up right after update. error.jpg
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ITSysTechSenior Systems Administrator

Commented:
What type of rights do your users have (Administrator, Power User, User)? I would assume you see this while Office 365 is running?
Commented:
For those users, let the log in online, and see if their OneDrive is working. If it's not, someone disable OneDrive for those users, and hence when an Office application does a quick OneDrive check, will get that error message.
Senior Systems Administrator
Commented:
One thing we do is disable apps like Excel and Word from looking for One drive by default. This might fix your issue by allowing Office to start up with out looking for the Onedrive connection each time (you can still chose to save to One Drive with this).

This is under file>options>save under Excel, Word etc.,

1.JPG

Author

Commented:
The user is a local admin.

I will contact them this afternoon and have them try the steps suggested :).  Will advise!

Appreciate the input!
ITSysTechSenior Systems Administrator

Commented:
The following question  has been inactive for 14 days

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