Recover deleted Exchange 2016 user

David Barman
David Barman used Ask the Experts™
on
A Exchange 2016 mailbox/user was deleted and needs to be recovered.  I was able to restore the mailbox in ECP and I was able to restore the AD user using ldp.  However, when I try to reconnect the mailbox in ECP the recovered AD user does not appear.  

Any advice would be appreciated.
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Commented:
Hi David,

Have you followed the following article in order to recover the mailbox?

https://technet.microsoft.com/en-us/library/jj863438(v=exchg.160).aspx

Regards
Valentina

Author

Commented:
Yes.  The mailbox is there but when I try to connect it to the AD user, the restored AD user is not listed as an available user.

Commented:
Hi David,

Maybe after restoring AD object, the mailbox was restored too.

Run the following command:

Get-MailboxStatistics -Server <server> | where { $_.DisconnectDate -ne $null } | select DisplayName,DisconnectDate

Regards
Valentina
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Author

Commented:
It shows the 4 mailboxes that were deleted including the one I am trying to recover

Commented:
Hi David,

You have to only reconnect.

Please could you log in ECP, navigate to Recipients  > Mailboxes.Click More More Options icon, and then click Connect a mailbox. You should see the mailbox there. Click the disabled mailbox that you want to reconnect, and then click Connect

Regards
Valentina

Author

Commented:
Yes. That is the issue from the beginning. When I select the mailbox the AD user is not listed as an available user to connect the mailbox to.

Commented:
Hi David,

Ok I understand. Do you remember the database where the user was located before. Tried to run the following command:

Get-MailboxStatistics -Database "name"| foreach {Update-StoreMailboxState -Database $_.Database-Identity $_.MailboxGuid -Confirm:$False

After running this command, do you see the user?

Regards
Valentina

Author

Commented:
The mailbox is not the issue. It is the AD user that doesn't appear for me to connect to.
It looks like I figured out the issue.  After ldp restored the user, the user account was in a disabled state.  I re-enabled the user in ADUC and then I was able to reconnected the deleted mailbox.

Thanks for the assistance.

Commented:
Hi David,

Perfect that the issue is solved.

Regards
Valentina

Author

Commented:
Solved the issue.

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