Cannot save to redirected folders on windows 10

Sajjad Ladha
Sajjad Ladha used Ask the Experts™
on
Hello.

I am facing issues to save to a office word or excel file on my documents which is set as a redirected folder to the server but there is no issues to make changes to the files if saved on the desktop which is also redirected to the server.

attached is the error message I am getting and hope to get some assistance.

thank you.
copy-error.png
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Top Expert 2013

Commented:
did you double check that that redirected folder exists on the server?
Sajjad LadhaIT Technician

Author

Commented:
Yes the folder does exist on the server, i also tried disable and enable of offline files and folders but the issues still persists even after re-syncing again. The security permissions for the users are on full, and weird enough also the user can save to desktop folder which is also a redirected folder.
Abhi PappiTechnical Lead - Network Support
Commented:
Hi,

If its Office 2016, could you install the KB4011093 and see if it works?

Refer some known issues :-https://support.microsoft.com/en-us/help/4011093/august-22-2017-update-for-office-2016-kb4011093

Hope the above KB is superseded with KB4011126. So hope either of it make some difference.

https://support.microsoft.com/en-in/help/4011126/descriptionofthesecurityupdateforoffice2016september12-2017

Thanks,
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Sajjad LadhaIT Technician

Author

Commented:
HI @abhi

i am using office 2013, can you advise if any updates required for office 2013.

on further checking the issues, i noticed that I can only save to my documents folder but if any folder is created inside my documents then i cannot save to it. I am still confused why it is not saving and the location is accessible and all rights are provided for the user.
Technical Lead - Network Support
Commented:
Hi,

1) Just to know, what if you add the location as  a trusted location OR disable protected view in Office. Can you try on one computer?

For MS word:-https://www.cnet.com/how-to/how-to-disable-protected-view-in-microsoft-word/  

2) Do you think its started recently, after any windows update or any recent changes?

3) What if you disable the antivirus on one of the computer?

4) Can you If you build a fresh machine without Windows updates

Refer the below links:-

https://www.experts-exchange.com/questions/22872337/Unable-to-save-Excel-files-to-shared-network-drives.html

https://support.microsoft.com/en-in/help/983458/you-cannot-save-documents-to-a-folder-or-change-the-permission-setting


Thanks,
In order to fix a similar issue after rebuilding DFS when a server crashed, I had to copy the data out, put it in a location the user with the issue has access to and adjust permissions. Then turn off the offline files on the affected machine, rename the user folder in the rediriected folders location on the server, run gpupdate /force on the affected machine and reboot. Then manually copy the data back into the folders while logged in as the user. If you grant exclusive permissions to the user when redirecting the folders in the GPO, adjusting permissions to give an admin account access can do weird things to the permissions for subfolders and files within the redirected folders.
Sajjad LadhaIT Technician

Author

Commented:
THANK YOU ALL

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