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HP PC and Screen acting up .... Screen saying no video or something but power off/on PC and video is back ...

6th month old win 10 HP and monitor

Spoke to user briefly.

Powered off at switch - On boot to windows PC is sluggish, but perhaps a few power ons/offs did that and windows is in shock ...

Ive changed power settings to high performance and asked user not to use the PC for a while

It may be the PC and it may be the monitor

feck1

ASKER

Its not the screen / swapped with a known good

So its the PC not waking on Sleep - I changed settings to 1 min sleep and wont wake.

nobus

can you do a system restore to a date before it started happening?

feck1

ASKER

Hi,

HP came out and changed the mother board and power supply and the problem remains the same

So it's likely a win 10 issue / software issue

When you boot to safe mode it's not possible to tell the PC to sleep - there isn't an option

So the work around is to tell the PC not to sleep ...
as I just don't know what to do next to cute this ...

nobus

again: can you do a system restore to a date before it started happening?

feck1

ASKER

Hi Nobus

If I do that and it works, will a windows update not make it do it again ?

Is there any point ?

Interested in your opinion

nobus

it may, but then at least you know the cause, and can disable it

feck1

ASKER

Should I try this ?

Dev manager - Right click video driver - update

Is it worth a shot ?

Yes or No ?

You advice is Y or N ?

Answer quickly pls !

ASKER CERTIFIED SOLUTION

nobus