Avatar of Salonge
Salonge
 asked on

Cisco 2504 Lan Controller Random Reboots

This problem started about a week ago with 1 of my 15 Wireless Lan Controllers.  There are no errors and the controller just reboots itself.  I have monitored it this morning and it has restarted no less than 5 times in an hour.  Does anyone have any ideas why this would randomly start happening.  It comes back with no problems or errors.  Stays up for about 15 minutes and goes back down.  I have checked all the connections, but site is 2.5 hours away so I want to make sure I have a decent idea of a fix before we drive there.  We have had these in for about 4 years without any issues.  Never had an issue with this.  The software version is 7.0.220.0.
SoftwareWireless NetworkingCisco

Avatar of undefined
Last Comment
Svet Chinkov

8/22/2022 - Mon
Panagiotis Toumpaniaris

Hello,

Have you seen anything in sysinfo, such as high temp?

The most probable, if nothing changes in the setup, is hardware failure, and the most probable in that is either the fan or the power supply.

The fan status can be seen in sysinfo, the power supply can be changed for another one (since you have 14 other that are certainly working properly).

These are the most probable causes in my opinion.
Salonge

ASKER
Thank you.  Where is sysinfo?
Panagiotis Toumpaniaris

In cli it should be something like "sh sysinfo"
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
Salonge

ASKER
I am using the GUI version.  Can I access it from there?
Panagiotis Toumpaniaris

I don't think so, though I have never really used the gui..
SOLUTION
Salonge

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
Panagiotis Toumpaniaris

That's the next most probable fault.
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Salonge

ASKER
We are going to swap out the power supply and see if that works.  I will let you know.

Thanks
ASKER CERTIFIED SOLUTION
Svet Chinkov

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Salonge

ASKER
Thank you.  That is a thought.  I will check.
Craig Beck

I'd get off 7.0.220.0 and install 7.0.250.0 at least.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
Salonge

ASKER
The UPS had a bad battery.  User plugged the device into another outlet and it has been up for over 20 hours
Svet Chinkov

Happy I was able to help.

Thanks