troubleshooting Question

Quickbooks for Mac 2016 merge with Outlook

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PAMurilloFlag for United States of America asked on
QuickBooksOutlookMac OS X
5 Comments1 Solution332 ViewsLast Modified:
Hi All,
I have a client who emails statements from QuickBooks 2016 for Mac. They are setup to send the statements to Outlook for Mac. When the statements complete merging, they all have a Null character in the BCC field which stops them from automatically sending (at minimum they merge about 25 but usually sends about 100+ at one time. I am attaching a picture of what email looks like

This issue started to happen after upgrading MS Office for Mac 2011 to MS Office for Mac 365.

I tried
>Uninstalling QuickBooks. rebooting, then re-installing QuickBooks
>We tried with the sample file and was successful
>We ran the Repair/Verify utilities
*I can't remember why but we have to send the statements through Outlook so setting up email in QuickBooks isn't an option

Any suggestions?

The Mac is running OSX 10.12
ASKER CERTIFIED SOLUTION
Davis McCarn
Owner

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