Quickbooks for Mac 2016 merge with Outlook

PAMurillo
PAMurillo used Ask the Experts™
on
Hi All,
I have a client who emails statements from QuickBooks 2016 for Mac. They are setup to send the statements to Outlook for Mac. When the statements complete merging, they all have a Null character in the BCC field which stops them from automatically sending (at minimum they merge about 25 but usually sends about 100+ at one time. I am attaching a picture of what email looks like

This issue started to happen after upgrading MS Office for Mac 2011 to MS Office for Mac 365.

I tried
>Uninstalling QuickBooks. rebooting, then re-installing QuickBooks
>We tried with the sample file and was successful
>We ran the Repair/Verify utilities
*I can't remember why but we have to send the statements through Outlook so setting up email in QuickBooks isn't an option

Any suggestions?

The Mac is running OSX 10.12
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Jackie Man IT Manager
Top Expert 2010

Commented:
I am attaching a picture of what email looks like.

No attachment.

Author

Commented:
I guess it got dropped. I am attaching it in this comment
qbmacbmerge.png
This article says it is a known issue; but, you need to send ONE statement  and delete the BCC field one time as a workaround.  Subsequent statements should not continue to have the problem:
https://community.intuit.com/articles/1629328-quickbooks-desktop-mac-bcc-field-auto-populates-email-body-when-sending-forms

Author

Commented:
Hi McCart,
Thanks for the response. It sounds like this is the issue. I'll schedule a time with my client to see if it solves it and advise ASAP.

Author

Commented:
Follow this solution. Created a Statement in QuickBooks, Selected Email, Found the email in queue in Outlook, opened it and deleted the Null in the BCC: and I sent it. I then went back and did a small batch of Statements and they sent without issue

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial