Quickbooks for Mac 2016 merge with Outlook

PAMurillo used Ask the Experts™
Hi All,
I have a client who emails statements from QuickBooks 2016 for Mac. They are setup to send the statements to Outlook for Mac. When the statements complete merging, they all have a Null character in the BCC field which stops them from automatically sending (at minimum they merge about 25 but usually sends about 100+ at one time. I am attaching a picture of what email looks like

This issue started to happen after upgrading MS Office for Mac 2011 to MS Office for Mac 365.

I tried
>Uninstalling QuickBooks. rebooting, then re-installing QuickBooks
>We tried with the sample file and was successful
>We ran the Repair/Verify utilities
*I can't remember why but we have to send the statements through Outlook so setting up email in QuickBooks isn't an option

Any suggestions?

The Mac is running OSX 10.12
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Jackie Man IT Manager
Top Expert 2010

I am attaching a picture of what email looks like.

No attachment.


I guess it got dropped. I am attaching it in this comment
This article says it is a known issue; but, you need to send ONE statement  and delete the BCC field one time as a workaround.  Subsequent statements should not continue to have the problem:


Hi McCart,
Thanks for the response. It sounds like this is the issue. I'll schedule a time with my client to see if it solves it and advise ASAP.


Follow this solution. Created a Statement in QuickBooks, Selected Email, Found the email in queue in Outlook, opened it and deleted the Null in the BCC: and I sent it. I then went back and did a small batch of Statements and they sent without issue

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