Outlook on MAC

Comcast / IMAP setup.  New Macbook pro

Entire inbox on the Outlook application instance is refreshed…. while working in the inbox reading and replying to e-mails.

From my customer:
"It ‘appears’ that the entire list of e-mails in the Inbox disappears.. And then are all re-downloaded again… without retaining the  flags or categorizations I recently applied to them recently.   I watch the e-mail thumb-nail ID info scroll past on the screen border… sometimes taking several minutes… before I can return to the e-mail item I was working with."
genusysAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
If they look at their outlook through the web interface instead of Outlook, are the changes they made showing there?
One step is to delete the OST file and see if that fixes it. In the case of the Mac version, this is in the User Library folder. However to cover off the possibility of other problems, I would try deleting their email profile and creating a new one.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
genusysAuthor Commented:
Thanks
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.