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Bounce back email

Anyone sending an email to a specific distribution list(DL) named "sarp_xx" gets a bounce back from a specific email address. This email address belongs to a user that used to be in our global contact but he has been deleted and removed from the distribution list "sarp_xx". Attached is the error message. I believe that it is something cache on the server because email sent to that DL using webmail also bounced back. Clear autocomplete, disable cache exchange mode on the client, type in the dl address but none of these fixes the issue. Please help.
1 Solution
Sunil ChauhanExpertise in Exchange Server, Office 365 & Powershell ScriptingCommented:
The error says access is denied, it means that the sender is not permitted to send email to this DL, please check the DL settings.
Hemil AquinoNetwork EngineerCommented:
couple of things, either she doesnt have right to send email, or her/his account has been disable to send emails.
HES_NSAAuthor Commented:
The sender is permitted. All members of the DL received the email except for that particular one that is bounce back which does not exist in GAL. Thanks!
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Sudeep SharmaTechnical DesignerCommented:
have you tried sending the email by typing the Email address of the Group instead of resolving it.

Remove the Group ID from the cache of the Outlook of the client and then try it again.

HES_NSAAuthor Commented:
Thanks Sharma! I did try to type it in but that didn't help. Also, i am positive that the issue is not on the client side because the users have bounce back even when using webmail on any other machine.
Sunil ChauhanExpertise in Exchange Server, Office 365 & Powershell ScriptingCommented:
do the detailed message tracking report in ECP to get the detailed report on failure.
HES_NSAAuthor Commented:
I think i found the fix for the issue. There was one suspected member of the DL. After i removed him from our GAL and added him back, i have not had any NDR. Thank you all for trying to help me! I consider it resolved.
Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: HES_NSA (https:#a42383123)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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