I installed windows updates this morning and right after that, exchange now longer is receiving emails. Outbound is fine. Here's what I did so far.
1. Rebooted the server twice.
2. Individually restarted the transport and IS services.
3. I checked to make sure the databases are mounted.
4. I can log into the ECP just fine, all receive and outbound connectors are there.
5. Checked on mxtoolbox, and everything is fine, no DNS changes made.
6. I checked my firewall, and it's receiving the external emails and it's passing the email to exchange.
Short of uninstalling the windows updates, not sure what else to do.
ExchangeWindows Server 2012
Last Comment
Dan
8/22/2022 - Mon
Dan
ASKER
I tried to access the queue viewer, but I get this message:
Dan
ASKER
after pressing ok, it just keeps popping up every 10 seconds or so
Dan
ASKER
now after trying to click on different options in the event viewer, I get this message
Has anyone encountered this strange behavior before?
And here's where it failed, and the error it gave me.
Additional Details
The server returned status code 451 - Error in processing. The server response was: Temporary local problem, please try again!
Exception details:
Message: Error in processing. The server response was: Temporary local problem, please try again!
Type: System.Net.Mail.SmtpException
Stack trace:
at System.Net.Mail.DataStopCommand.CheckResponse(SmtpStatusCode statusCode, String serverResponse)
at System.Net.Mail.DataStopCommand.Send(SmtpConnection conn)
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at Microsoft.Exchange.Tools.ExRca.Tests.SmtpMessageTest.PerformTestReally()
Elapsed Time: 1698 ms.
Dan
ASKER
yes, the transport service is up and running, and no, I have not made any changes to any IP addresses on the server
I have restarted the transport service manually as well 3 or 4 times
Try rebooting the Exchange server. Sometimes an update will be installed, but sort of hangs Exchange until a reboot is performed and the update can finish installing.
Hemil Aquino
Try this:
go to this folder: C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\data
You will see a folder called "Queue"
Rename that folder and reboot both transport services and see if it works
Dan
ASKER
I have over 200GB of space on my C drive and over 500GB of free space on my E drive, database drive
open the queue-viewer and see what you have, andy errors?
Dan
ASKER
I opened the queue-viewer and i get this message: "the term get-queue is not recognized as the name of a cmdlet, etc......
Hemil Aquino
I think something is wrong in your transport services. I had this issue before.
Here is what you need to check
1- Are you using IMAP or POP3 services? if you do then check the binding of those services and make sure you have the right IP address.
2- Check your SMTP connectors see if you have different IP address.
3- Check the DNS as well, on the ECP panel go to Server>Server>Double click to name of the server DNS lookup and also IMAP and POP3.
I looked into the message tracking log and here's a snippit of it, what is a shadow server?
I looked at the other logs and this started right after windows updates today
#Software: Microsoft Exchange Server
#Version: 15.00.1156.000
#Log-type: Message Tracking Log
#Date: 2017-11-02T18:00:40.526Z
#Fields: date-time,client-ip,client-hostname,server-ip,server-hostname,source-context,connector-id,source,event-id,internal-message-id,message-id,network-message-id,recipient-address,recipient-status,total-bytes,recipient-count,related-recipient-address,reference,message-subject,sender-address,return-path,message-info,directionality,tenant-id,original-client-ip,original-server-ip,custom-data
2017-11-02T18:00:40.526Z,,,,elijah,No suitable shadow servers,,SMTP,HAREDIRECTFAIL,140574279598081,<bounce--euubtsjavex9iv0u@send.smartbrief.com>,9b9dcae1-0f34-4387-15e3-08d5221ba113,wleman@mydomain.org,,86243,1,,,Entercom makes deals with radio groups as CBS Radio merger approaches,nab@smartbrief.com,newsletters--nab@send.smartbrief.com,,Originating,,,,S:DeliveryPriority=Normal;S:OriginalFromAddress=newsletters--nab@send.smartbrief.com;S:AccountForest=mydomain.org
2017-11-02T18:00:40.635Z,192.168.100.131,ELIJAH.mydomain.org,192.168.100.131,elijah,08D5221999748E3F;2017-11-02T17:54:15.999Z;8,ELIJAH\Default ELIJAH,SMTP,RECEIVE,140574279598081,<bounce--euubtsjavex9iv0u@send.smartbrief.com>,9b9dcae1-0f34-4387-15e3-08d5221ba113,wleman@mydomain.org,,86243,1,,,Entercom makes deals with radio groups as CBS Radio merger approaches,nab@smartbrief.com,newsletters--nab@send.smartbrief.com,0cI: ,Originating,,192.168.100.3,192.168.100.131,S:FirstForestHop=ELIJAH.mydomain.org;S:ProxiedClientIPAddress=192.168.100.3;S:ProxiedClientHostname=mail.mydomain.org;S:ProxyHop1=ELIJAH.mydomain.org(192.168.100.131);S:DeliveryPriority=Normal;S:OriginalFromAddress=newsletters--nab@send.smartbrief.com;S:AccountForest=mydomain.org
2017-11-02T18:00:40.713Z,,elijah,,,,,AGENT,AGENTINFO,140574279598081,<bounce--euubtsjavex9iv0u@send.smartbrief.com>,9b9dcae1-0f34-4387-15e3-08d5221ba113,wleman@mydomain.org,,93441,1,,,Entercom makes deals with radio groups as CBS Radio merger approaches,nab@smartbrief.com,newsletters--nab@send.smartbrief.com,,Originating,,192.168.100.3,192.168.100.131,S:AMA=SUM|v=0|action=|error=|atch=0;S:AMA=EV|engine=M|v=0|sig=1.257.24.0|name=|file=;S:CompCost=|AMA=0|ETR=0;S:DeliveryPriority=Normal;S:OriginalFromAddress=newsletters--nab@send.smartbrief.com;S:AccountForest=mydomain.org
2017-11-02T18:00:44.932Z,,,,elijah,No suitable shadow servers,,SMTP,HAREDIRECTFAIL,140574279598082,<635f1f4fc56e72995c84c1495.cb5585e5f4.20171102175958.522609ee09.83f00f91@mail50.atl31.mcdlv.net>,527b74f2-6c9d-42e2-93f8-08d5221ba3ba,dougg@mydomain.org,,89434,1,,,Do You: Assets or Content? Register Now!,info@insightxnetwork.com,bounce-mc.us14_66262305.419439-dougg=mydomain.org@mail50.atl31.mcdlv.net,,Originating,,,,S:DeliveryPriority=Normal;S:OriginalFromAddress=bounce-mc.us14_66262305.419439-dougg=mydomain.org@mail50.atl31.mcdlv.net;S:AccountForest=mydomain.org
2017-11-02T18:00:45.107Z,192.168.100.131,ELIJAH.mydomain.org,192.168.100.131,elijah,08D5221999748E3F;2017-11-02T17:54:15.999Z;8,ELIJAH\Default ELIJAH,SMTP,RECEIVE,140574279598082,<635f1f4fc56e72995c84c1495.cb5585e5f4.20171102175958.522609ee09.83f00f91@mail50.atl31.mcdlv.net>,527b74f2-6c9d-42e2-93f8-08d5221ba3ba,dougg@mydomain.org,,89434,1,,,Do You: Assets or Content? Register Now!,info@insightxnetwork.com,bounce-mc.us14_66262305.419439-dougg=mydomain.org@mail50.atl31.mcdlv.net,0cI: ,Originating,,192.168.100.3,192.168.100.131,S:FirstForestHop=ELIJAH.mydomain.org;S:ProxiedClientIPAddress=192.168.100.3;S:ProxiedClientHostname=mail.mydomain.org;S:ProxyHop1=ELIJAH.mydomain.org(192.168.100.131);S:DeliveryPriority=Normal;S:OriginalFromAddress=bounce-mc.us14_66262305.419439-dougg=mydomain.org@mail50.atl31.mcdlv.net;S:AccountForest=mydomain.org
2017-11-02T18:00:45.135Z,,,,elijah,/o=mydomain/ou=First Administrative Group/cn=Recipients/cn=DougG,,ROUTING,RESOLVE,140574279598082,<635f1f4fc56e72995c84c1495.cb5585e5f4.20171102175958.522609ee09.83f00f91@mail50.atl31.mcdlv.net>,527b74f2-6c9d-42e2-93f8-08d5221ba3ba,DGarcia@mydomain.org,,89628,1,dougg@mydomain.org,,Do You: Assets or Content? Register Now!,info@insightxnetwork.com,bounce-mc.us14_66262305.419439-dougg=mydomain.org@mail50.atl31.mcdlv.net,,Originating,,,,S:DeliveryPriority=Normal;S:OriginalFromAddress=bounce-mc.us14_66262305.419439-dougg=mydomain.org@mail50.atl31.mcdlv.net;S:AccountForest=mydomain.org
2017-11-02T18:00:45.135Z,,,,elijah,No suitable shadow servers,,SMTP,HAREDIRECTFAIL,140574279598083,<31a9f65c5b4948e0a1c6035fba7ca94a@225508597>,6218517b-9dd6-4153-f229-08d5221ba3db,cathyq@mydomain.org,,109984,1,,,Hurry — snag a budget-friendly home for the holidays!,HomeAway@elq.homeaway.com,feedback@elq-trv.haspf.com,,Originating,,,,S:DeliveryPriority=Normal;S:OriginalFromAddress=feedback@elq-trv.haspf.com;S:AccountForest=mydomain.org
2017-11-02T18:00:45.198Z,,elijah,,,,,AGENT,AGENTINFO,140574279598082,<635f1f4fc56e72995c84c1495.cb5585e5f4.20171102175958.522609ee09.83f00f91@mail50.atl31.mcdlv.net>,527b74f2-6c9d-42e2-93f8-08d5221ba3ba,DGarcia@mydomain.org,,93544,1,,,Do You: Assets or Content? Register Now!,info@insightxnetwork.com,bounce-mc.us14_66262305.419439-dougg=mydomain.org@mail50.atl31.mcdlv.net,,Originating,,192.168.100.3,192.168.100.131,S:AMA=SUM|v=0|action=|error=|atch=0;S:AMA=EV|engine=M|v=0|sig=1.257.24.0|name=|file=;S:CompCost=|AMA=0|ETR=0;S:DeliveryPriority=Normal;S:OriginalFromAddress=bounce-mc.us14_66262305.419439-dougg=mydomain.org@mail50.atl31.mcdlv.net;S:AccountForest=mydomain.org
2017-11-02T18:00:45.244Z,192.168.100.131,ELIJAH.mydomain.org,192.168.100.131,elijah,08D5221999748E4E;2017-11-02T18:00:45.088Z;0,ELIJAH\Default ELIJAH,SMTP,RECEIVE,140574279598083,<31a9f65c5b4948e0a1c6035fba7ca94a@225508597>,6218517b-9dd6-4153-f229-08d5221ba3db,cathyq@mydomain.org,,109984,1,,,Hurry — snag a budget-friendly home for the holidays!,HomeAway@elq.homeaway.com,feedback@elq-trv.haspf.com,0cI: ,Originating,,192.168.100.3,192.168.100.131,S:FirstForestHop=ELIJAH.mydomain.org;S:ProxiedClientIPAddress=192.168.100.3;S:ProxiedClientHostname=mail.mydomain.org;S:ProxyHop1=ELIJAH.mydomain.org(192.168.100.131);S:DeliveryPriority=Normal;S:OriginalFromAddress=feedback@elq-trv.haspf.com;S:AccountForest=mydomain.org
2017-11-02T18:00:45.276Z,,,,elijah,/o=mydomain/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=cquedzuweit,,ROUTING,RESOLVE,140574279598083,<31a9f65c5b4948e0a1c6035fba7ca94a@225508597>,6218517b-9dd6-4153-f229-08d5221ba3db,cquedzuweit@mydomain.org,,110188,1,cathyq@mydomain.org,,Hurry — snag a budget-friendly home for the holidays!,HomeAway@elq.homeaway.com,feedback@elq-trv.haspf.com,,Originating,,,,S:DeliveryPriority=Normal;S:OriginalFromAddress=feedback@elq-trv.haspf.com;S:AccountForest=mydomain.org
2017-11-02T18:00:45.309Z,,elijah,,,,,AGENT,AGENTINFO,140574279598083,<31a9f65c5b4948e0a1c6035fba7ca94a@225508597>,6218517b-9dd6-4153-f229-08d5221ba3db,cquedzuweit@mydomain.org,,114041,1,,,Hurry — snag a budget-friendly home for the holidays!,HomeAway@elq.homeaway.com,feedback@elq-trv.haspf.com,,Originating,,192.168.100.3,192.168.100.131,S:AMA=SUM|v=0|action=|error=|atch=0;S:AMA=EV|engine=M|v=0|sig=1.257.24.0|name=|file=;S:CompCost=|AMA=0|ETR=0;S:DeliveryPriority=Normal;S:OriginalFromAddress=feedback@elq-trv.haspf.com;S:AccountForest=mydomain.org
2017-11-02T18:00:46.229Z,,,,elijah,No suitable shadow servers,,SMTP,HAREDIRECTFAIL,140574279598084,<9e4670456b4f4b429994ef8048b04f5e@elijah.mydomain.org>,32f7b426-841e-433b-111a-08d5221ba47e,mhaas@mydomain.org,,11136,1,,,AIM Notes - Correspondence,dcossentine@mydomain.org,dcossentine@mydomain.org,,Originating,,,,S:DeliveryPriority=Normal;S:AccountForest=mydomain.org
2017-11-02T18:00:46.338Z,192.168.100.131,ELIJAH.mydomain.org,192.168.100.131,elijah,08D5221999748E4F;2017-11-02T18:00:46.197Z;0,ELIJAH\Default ELIJAH,SMTP,RECEIVE,140574279598084,<9e4670456b4f4b429994ef8048b04f5e@elijah.mydomain.org>,32f7b426-841e-433b-111a-08d5221ba47e,mhaas@mydomain.org,,11136,1,,,AIM Notes - Correspondence,dcossentine@mydomain.org,dcossentine@mydomain.org,0cI: ,Originating,,192.168.102.32,fe80::97d:771a:ed09:476%12,S:FirstForestHop=ELIJAH.mydomain.org;S:DeliveryPriority=Normal;S:AccountForest=mydomain.org
2017-11-02T18:00:46.385Z,,elijah,,,,,AGENT,AGENTINFO,140574279598084,<9e4670456b4f4b429994ef8048b04f5e@elijah.mydomain.org>,32f7b426-841e-433b-111a-08d5221ba47e,mhaas@mydomain.org,,15605,1,,,AIM Notes - Correspondence,dcossentine@mydomain.org,dcossentine@mydomain.org,,Originating,,192.168.102.32,fe80::97d:771a:ed09:476%12,S:AMA=SUM|v=0|action=|error=|atch=0;S:AMA=EV|engine=M|v=0|sig=1.257.24.0|name=|file=;S:CompCost=|AMA=0|ETR=0;S:DeliveryPriority=Normal;S:AccountForest=mydomain.org
2017-11-02T18:01:08.463Z,,,,elijah,No suitable shadow servers,,SMTP,HAREDIRECTFAIL,140574279598085,<0100015f7de4ba9f-5456447a-7569-4aec-ba7e-42c5374b36eb-000000@email.amazonses.com>,c345557f-653d-452f-831e-08d5221bb1c3,dandries@mydomain.org,,11029,1,,,Expert Comment: Exchange 2013 just stopped receiving emails,noreply@experts-exchange.com,0100015f7de4ba9f-5456447a-7569-4aec-ba7e-42c5374b36eb-000000@amazonses.com,,Originating,,,,S:DeliveryPriority=Normal;S:OriginalFromAddress=0100015f7de4ba9f-5456447a-7569-4aec-ba7e-42c5374b36eb-000000@amazonses.com;S:AccountForest=mydomain.org
2017-11-02T18:01:08.572Z,192.168.100.131,ELIJAH.mydomain.org,192.168.100.131,elijah,08D5221999748E4E;2017-11-02T18:00:45.088Z;0,ELIJAH\Default ELIJAH,SMTP,RECEIVE,140574279598085,<0100015f7de4ba9f-5456447a-7569-4aec-ba7e-42c5374b36eb-000000@email.amazonses.com>,c345557f-653d-452f-831e-08d5221bb1c3,dandries@mydomain.org,,11029,1,,,Expert Comment: Exchange 2013 just stopped receiving emails,noreply@experts-exchange.com,0100015f7de4ba9f-5456447a-7569-4aec-ba7e-42c5374b36eb-000000@amazonses.com,0cI: ,Originating,,192.168.100.3,192.168.100.131,S:FirstForestHop=ELIJAH.mydomain.org;S:ProxiedClientIPAddress=192.168.100.3;S:ProxiedClientHostname=mail.mydomain.org;S:ProxyHop1=ELIJAH.mydomain.org(192.168.100.131);S:DeliveryPriority=Normal;S:OriginalFromAddress=0100015f7de4ba9f-5456447a-7569-4aec-ba7e-42c5374b36eb-000000@amazonses.com;S:AccountForest=mydomain.org
2017-11-02T18:01:08.651Z,,elijah,,,,,AGENT,AGENTINFO,140574279598085,<0100015f7de4ba9f-5456447a-7569-4aec-ba7e-42c5374b36eb-000000@email.amazonses.com>,c345557f-653d-452f-831e-08d5221bb1c3,dandries@mydomain.org,,14178,1,,,Expert Comment: Exchange 2013 just stopped receiving emails,noreply@experts-exchange.com,0100015f7de4ba9f-5456447a-7569-4aec-ba7e-42c5374b36eb-000000@amazonses.com,,Originating,,192.168.100.3,192.168.100.131,S:AMA=SUM|v=0|action=|error=|atch=0;S:AMA=EV|engine=M|v=0|sig=1.257.24.0|name=|file=;S:CompCost=|AMA=0|ETR=0;S:DeliveryPriority=Normal;S:OriginalFromAddress=0100015f7de4ba9f-5456447a-7569-4aec-ba7e-42c5374b36eb-000000@amazonses.com;S:AccountForest=mydomain.org
2017-11-02T18:02:04.963Z,,,,elijah,No suitable shadow servers,,SMTP,HAREDIRECTFAIL,140574279598086,<rmhvi1ebyw9y274bfsnlw8lk.1509645243115@email.android.com>,87822d36-9dda-4578-beed-08d5221bd370,mteh@mydomain.org,,12760,1,,,Re: Environmental Questionnaires,dschirmer@hiroshimadaggett.com,dschirmer@hiroshimadaggett.com,,Originating,,,,S:DeliveryPriority=Normal;S:AccountForest=mydomain.org
2017-11-02T18:02:05.088Z,192.168.100.131,ELIJAH.mydomain.org,192.168.100.131,elijah,08D5221999748E4E;2017-11-02T18:00:45.088Z;0,ELIJAH\Default ELIJAH,SMTP,RECEIVE,140574279598086,<rmhvi1ebyw9y274bfsnlw8lk.1509645243115@email.android.com>,87822d36-9dda-4578-beed-08d5221bd370,mteh@mydomain.org,,12760,1,,,Re: Environmental Questionnaires,dschirmer@hiroshimadaggett.com,dschirmer@hiroshimadaggett.com,0cI: ,Originating,,192.168.100.3,192.168.100.131,S:FirstForestHop=ELIJAH.mydomain.org;S:ProxiedClientIPAddress=192.168.100.3;S:ProxiedClientHostname=mail.mydomain.org;S:ProxyHop1=ELIJAH.mydomain.org(192.168.100.131);S:DeliveryPriority=Normal;S:AccountForest=mydomain.org
2017-1
Dan
ASKER
in regards to the pop3 and imap4 sections, shouldn't those just be "all available IP addresses", as I think that's setting who has access to email the exchange server, right?
sweet, after I added the DNS entries, emails are now coming in, but I had not seen that, and restarted the server, ouch :(
Oh well, at least I believe it's fixed, I'll see what happens after the restart.
yes, thanks, it's working now, but the problem is, all the emails from 6 am to 11:50 am are gone, how do I get all those emails people sent us to come in?
Hemil Aquino
Emails have a 1 hour TTL to be delivered. If it doesn't reach the destination will be dropped.
So you won't get those email.
Now what I can recommend to you is eat a third party email continuity and filter to hold your emails if it something happen to your exchange.
This company provides good service.
Securense.com
Dan
ASKER
so besides they check for viruses, I suppose we can have them store our emails for days/weeks, before they are deleted, just in case something like this happens again?