We have many forms, such as Supply requests, Marketing requests, Help desk tickets.
What we would like to do is have a system where all forms are managed. So they can reviewed, for items such as how long they took to be assigned, completed, etc. Some forms will need management approval before being processed.
We currently use Spiceworks for our Help Desk Tickets, but it won't do what management wants.
I have no idea where to start. I'm hoping EE users have some type of system like this at their companies and can point me in the right direction.