Windows 10 Laptop crash

Rob4077 used Ask the Experts™
After working well for many months my Lenovo E320 laptop fitted with a Kingston SSD has crashed.

Because of past problems the SSD was partitioned with one partition set aside for Windows.

I have tried downloading the USB option using the Media Creation Tool but I kept getting an error after progressing a few percent through the install. I did a search on Google and it suggested downloading the ISO version instead, and putting that on a USB. I tried that too but that's not even registering. When I select the USB CD option on the recovery screen the machine just loops back as if there's nothing on the USB. Am I supposed to have something other than just the ISO file on the USB to make that option work?
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Technical Advisor
If Windows 10 can not startup correctly then  you have to Create a USB Installation for

Windows 10 on other computer or use Window 10 installation DVD:

Important: the recovery drive or Windows installation DVD will only work if you are

using the same operating system architecture on both ( Computer and USB/DVD ) (ex:

64-bit and 64-bit, or 32-bit and 32-bit).

 1- Go to the Windows 10 Media Creation Tool from this link:
  2- Click on Download tools now
  3- Run the Tools as Administrator
  4- Accept the license
  5- Create Installation Media for another PC
  6- Insert a decent flash drive to usb3 port, at least 8 GB.
  7- Select USB flash drive.
  8- Next and Hit OK.

Note: You need at least 8 GB free space on C: drive ( Windows Drive )

You will have to use either a 8 GB thumb drive or a dual layer DVD which has the 8.5Gb

to make a bootable copy.

 How to Install:

 Restart your computer
  go to Bios setup and change Boot Sequence to USB
  Insert your USB in USB Port, Save and Exit setup.

 During the boot process to initiate the Windows 10 install media. Proceed through the

screens until you get to the part where it says "Install Now"; on that same screen there

will be an option to "Repair your computer"; click that link. This will take you the

Windows 10  System Recovery Options >> Troubleshoot >> Advanced Options,   where

you can attempt various fixes like Startup Repair / System Restore / System Image..

 Change the Boot Sequence to HDD again after you finished Installing.

If Repair your computer didn't fix the issue then you need to install a fresh copy of Windows and if the problem persists then there might be an issue with SSD.


Thanks Ramin,

I tried that yesterday twice and got to the point where it started the install and then got the message "Windows cannot install required files. The file may be corrupt or missing. Make sure all files required for installation are available, and restart the installation". A Google search shows that this is not a unique problem. That's why I tried the ISO option
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
I just helped a client install Windows 10 from the Lenovo-supplied USB key on a system that had crashed. Lenovo tested the hard drive remotely, said it was good and the Windows 10 install went fine.

From your description, I would say the SSD drive has an issue.  If the steps Ramin has provided do not work, contact Lenovo support. You may need to get a new SSD Drive.


Thanks for the info. Sounds like this is a job for an expert. Maybe the E320 doesn't like SSD's as this is the second SSD i've had trouble with on this machine.....Rob
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Thanks for the update and I was happy to help you with this. Good luck replacing the drive.
RaminTechnical Advisor


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