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Windows 10 Laptop crash

After working well for many months my Lenovo E320 laptop fitted with a Kingston SSD has crashed.

Because of past problems the SSD was partitioned with one partition set aside for Windows.

I have tried downloading the USB option using the Media Creation Tool but I kept getting an error after progressing a few percent through the install. I did a search on Google and it suggested downloading the ISO version instead, and putting that on a USB. I tried that too but that's not even registering. When I select the USB CD option on the recovery screen the machine just loops back as if there's nothing on the USB. Am I supposed to have something other than just the ISO file on the USB to make that option work?
Windows 10

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Ramin
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Ramin

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Rob4077
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Thanks Ramin,

I tried that yesterday twice and got to the point where it started the install and then got the message "Windows cannot install required files. The file may be corrupt or missing. Make sure all files required for installation are available, and restart the installation". A Google search shows that this is not a unique problem. That's why I tried the ISO option
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John
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Thanks for the info. Sounds like this is a job for an expert. Maybe the E320 doesn't like SSD's as this is the second SSD i've had trouble with on this machine.....Rob
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John
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Thanks for the update and I was happy to help you with this. Good luck replacing the drive.
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Ramin

Thanks,
Windows 10
Windows 10

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

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