Windows 7 Home Premium Issue

aj85
aj85 used Ask the Experts™
on
A few days ago I rebooted my system and the following started happening.  I get an immediate error message once I log in that reads as the following:

"Failed to connect to a windows service"
"Windows could not connect to the Group Policy Client......"

I receive this message even if I start up in Safe Mode.   I have executed the following commands from the command line in Safe Mode:

"netsh" --> "winsock reset"

This is supposed to resolve this issue, but after rebooting the message continues.  What is even worse is that I cannot open any applications MS Office, all other application show the below message when double-clicked.  For example if I try to open the Windows Explorer, the following message is shown:

"explorer.exe" --> "The server process could not be started because the configured identity is incorrect.  Check the username and password."

I have tried to use my recovery disk, but it only offers to wipe the machine, and restore it to factory settings, which will wipe out my data of course.  I have most of my data backed up, but some I do not, so wiping it would have to be the absolute last resort.  So I am asking for assistance from the experts, and hope that one of you will have an option to get my system back, as it appears that something my be wrong in the registry, but I do not want to change anything unless I am sure of the results.  

Do any of you know what is causing this, and how to resolve it, without wiping out my data and reformatting the drive?

Thanks in advance,

aj85
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Distinguished Expert 2017

Commented:
Go through restore to a prior, before a recent update.

Look through recently installed updates.

Check services.......

Sfc /scannow
Top Expert 2013

Commented:
look up in event viewer what happened at that time
does it happen in safe mode also ?
RaminTechnical Advisor

Commented:
Try a Windows 7 Repair Install.
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Author

Commented:
Hello Arnold,

Thanks for your response.  I checked the restore dates, and there are no previous dates listed.  It seems they were wiped out some how.  I do have a backup of my registry though from about a week ago.  I executed the sfc/scannow command and the following message was returned:


"100% Complete"  -->  "Windows Resource Protection did not find any integrity violations."

Please advise if you have any further steps I can try.

Regards,
aj85
Distinguished Expert 2017

Commented:
You are on a hone system, the error with group policy points to potentially c:\windows\system32\config
mmc
File add/remove snap-in
Local security group.....
Create a new standard user and login with it, what happens?

Author

Commented:
Hello again Arnold,

There is not a selection for "Local security group" under this version of Windows Home Premium.  The only selection under MMC is "Local Users and Groups", when I select that menu item I get the following message:

"This computer is running Windows 7 Home Premium.  This snapin may not be used with this version of Windows.  To manage users accounts for this computer, use the User Accounts tool in the Control Panel."

However when I try to open the Control Panel, I get the same message that posted previously:

"The server process could not be started because the configured identity is incorrect."

Regards,

aj85

Author

Commented:
Hello Nobus,

Regarding the Event Viewer, it seems that the following error messages are returned whether in Safe Mode, or just logged into Windows:

"Warning" --> "The winlogon notification subscriber <GPClient> was unavailable to handle a critical notification event."


"Information" -->  "The winlogon notification subscriber <Sens> was unavailable to handle a critical notification event."


Regards,

aj85

Author

Commented:
Hello Ramin,

The Windows Repair Tool, does not work without wiping out my data.

Regards,

aj85
RaminTechnical Advisor

Commented:
The Windows Repair Tool, does not work without wiping out my data.
That's not correct.  and Backup all your data before Repair Install.

If you didn't find any solution to fix that error,  your last option is a Windows 7 Repair Install before installing a fresh copy of Windows.

More Details:
https://www.sevenforums.com/tutorials/3413-repair-install.html

Author

Commented:
Hello Ramin,

Actually it is correct.  You can use the repair tool, and it will keep your data in the "User" profile folder, but all other applications and data are going to be deleted.  This is an option, but it is one that I am trying to avoid, and is certainly a last resort.

Thanks for you help.

Regards,

aj85
RaminTechnical Advisor

Commented:
This is an option, but it is one that I am trying to avoid, and is certainly a last resort.
I'm also agree with a last resort.


Please read my link for more details. and as far as I know you will not lose any Application.

Do a Repair installation if:
You DO want to preserve your user accounts, data, programs, and system drivers.
Distinguished Expert 2017
Commented:
Thtry this, open a cmd.exe as administrator
net user /add newusername *
Set the password
Login with that account to see if it exhibits the same or different behavior.

The newusername will be a standard user.

If no issue, it would suggest/confirm your user profile corruption..

Author

Commented:
Hello Arnold,

I executed that command and created a new user profile.  When I try to login using it, I get the following message:

"Windows could not connect to the Group Policy Client service"  -->  Please consult your system administrator."

Regards,
aj85
Distinguished Expert 2017

Commented:
it seems your system is corrupted.
the absence of prior restore points limits the options available to you to repair it.
Top Expert 2013

Commented:
repair does not wipe your data and applications; did you even look at the page the link points to?  it offers a good explanation of what happens
that said it is Always wise to have a backup, before starting
here the link again :  https://www.sevenforums.com/tutorials/3413-repair-install.html
i strongly suggest you use it

Author

Commented:
Thanks for your assistance.

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