Outlook 2016 not updating to Focused Inbox

Schuyler Kuhl
Schuyler Kuhl used Ask the Experts™

On monday something changed with my office 365 mail accound and I had focused inbox on my phone.  Prior to that, on outlook 2016 I had the clutter folder.  It was working well.  After Monday I lost clutter in outlook and never got focused inbox.  Its a downgrade.

I had a session with Office 365 support to get outlook to update to a version with focused inbox but to no avail.

My office version is downloaded from office 365.

Any advice as to how to force outlook to update to have the focused inbox.  My Office install is on the Monthly channel.

Thanks and best regards,

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It took me a few weeks to get this sorted out but it worked out.

I'm not sure this is the same for everyone but I had to enable multi step authentication on my user in Office365.  Then I removed outlook and reinstalled if from portal.office.com.  After Office updated once I had focused inbox.

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