troubleshooting Question

Outlook 2016 not updating to Focused Inbox

Avatar of Schuyler Kuhl
Schuyler Kuhl asked on
Microsoft OfficeOutlookMicrosoft 365Email ServersEmail Clients
1 Comment1 Solution241 ViewsLast Modified:
Greetings,

On monday something changed with my office 365 mail accound and I had focused inbox on my phone.  Prior to that, on outlook 2016 I had the clutter folder.  It was working well.  After Monday I lost clutter in outlook and never got focused inbox.  Its a downgrade.

I had a session with Office 365 support to get outlook to update to a version with focused inbox but to no avail.

My office version is downloaded from office 365.

Any advice as to how to force outlook to update to have the focused inbox.  My Office install is on the Monthly channel.

Thanks and best regards,

Sky
ASKER CERTIFIED SOLUTION
Schuyler Kuhl

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