mkramer777
asked on
ITUNES TV SHOWS GREEN SCREEN
I have purchased a few tv show seasons and I could not download a few of the episodes. I got an error. Went online and it said to delete the downloads folder and then try and download. This worked and now I have all the episodes of all seasons downloaded. But here is the problem. On many of the episodes all I get is a green screen and sound. No picture. Any idea how to fix or can someone tell me how to re download the episodes and see if that fixes it? This is a windows 7 pro machine with itunes 12.6.1.25 installed.
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Try to create a new user profile in your computer and connect to iTunes again to download all TV episodes again.
Control Panel > Programs and Features:
Uninstall the following in order as shown:
iTunes
Quick Time
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Restart the computer.
Remove the folder:
C:\Users\jdhurst\AppData\R
Now install the latest version of iTunes