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mkramer777Flag for United States of America

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ITUNES TV SHOWS GREEN SCREEN

I have purchased a few tv show seasons and I could not download a few of the episodes.  I got an error.  Went online and it said to delete the downloads folder and then try and download.  This worked and now I have all the episodes of all seasons downloaded.  But here is the problem.  On many of the episodes all I get is a green screen and sound. No picture.  Any idea how to fix or can someone tell me how to re download the episodes and see if that fixes it?  This is a windows 7 pro machine with itunes 12.6.1.25 installed.
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John
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Have you tried the newest version of iTunes  (12.7.x)?   Try a full uninstall / reinstall of the newest iTunes.

Control Panel > Programs and Features:
Uninstall the following in order as shown:

iTunes
Quick Time
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support

Restart the computer.

Remove the folder:

C:\Users\jdhurst\AppData\Roaming\Apple Computer\iTunes

Now install the latest version of iTunes
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Eoin OSullivan
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Try to create a new user profile in your computer and connect to iTunes again to download all TV episodes again.