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I have purchased a few tv show seasons and I could not download a few of the episodes.  I got an error.  Went online and it said to delete the downloads folder and then try and download.  This worked and now I have all the episodes of all seasons downloaded.  But here is the problem.  On many of the episodes all I get is a green screen and sound. No picture.  Any idea how to fix or can someone tell me how to re download the episodes and see if that fixes it?  This is a windows 7 pro machine with itunes installed.
1 Solution
JohnBusiness Consultant (Owner)Commented:
Have you tried the newest version of iTunes  (12.7.x)?   Try a full uninstall / reinstall of the newest iTunes.

Control Panel > Programs and Features:
Uninstall the following in order as shown:

Quick Time
Apple Software Update
Apple Mobile Device Support
Apple Application Support

Restart the computer.

Remove the folder:

C:\Users\jdhurst\AppData\Roaming\Apple Computer\iTunes

Now install the latest version of iTunes
Eoin OSullivanConsultantCommented:
"Have you turned the computer off and on again - or hop on one leg and whistle Dixie??" Re-installing iTunes is probably not going to make any difference.

Can you do us a favour and clarify a couple of things .. you say that SOME of the episodes are just displaying a green screen with no audio.  Can we assume that there are SOME episodes playing perfectly OK?
Does this issue affect episodes in different TV series or just one series?

My instinct would be that the video files are either incomplete, corrupted or some related issue.
Can you right click on one of the episodes in iTunes and select the "Get Episode Info" or similar option to get the pop-up window that shows all the details of the episode.  On the last tab is the FILE option and you can see where on your PC the files are stored.
In Windows go to that folder and look at all the episodes ... compare the filesize of 2 episodes  .. one which works and one which is giving the greenscreen issue.  Is there a substantial filesize difference?  I'd expect maybe 5-10% difference between episodes but not much more.  
That might be one clue
Another thing is to try opening the greenscreen episode in an alternative video player such as Videolan - VLC - https://www.videolan.org/vlc/download-macosx.html

It may require you to re-download the affected episodes but try these simpler checks first.
Jackie ManCommented:
Try to create a new user profile in your computer and connect to iTunes again to download all TV episodes again.
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