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Not able to print selective pages in word 2016

Hi Guys

I have word documents that can no print selective pages,  if i print it sends to printer but nothing get printed.   also I believe this document is a mail merge document.   I have PDF the entire document and  print range of pages using adobe.  anyway around this.  the office is office 2016.  any suggestion would be much appreciated.  

best regards

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Try reinstalling Office and the Printer both. Restart and test.

Try a new, test Windows User Profile (Account) if the above does not work.

By the way, I just tested a selection in Word 2016 and it worked. Also Office 2016 was updated again today.
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