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Printer installation issue

thedslguy
thedslguy asked
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Last Modified: 2017-11-11
Hello Experts

The printer for one of my end users failed.  Her manager replaced the printer with an identical (but considerably newer) unit.  Both units are OKI B4600.

It wouldn't print so he called me to fix it.  I tried deleting the printer (from an administrator account) and reinstalling it.  It still wouldn't print.  I deleted it again.

This time I just plugged it in.  It showed up as an Unspecified Device (which I can only remove by disconnecting the printer).  When it does show it installs It shows up immediately as complete.  But will not print.  I've tried a system restore with the printer unplugged (to go back and delete the printer and try re-connecting it).  It still first shows up as an Unspecified Device.  Then when I do the install, it  still installs immediately (as if without an install process).  Shows up as Ready, but will not print.

A Test Page shows in the queue for  about 1/10 of a second and disappears, but still no print.

Oh and I nearly forgot:  It's on a Windows7 Pro 64 machine.

Any ideas?

Thanks

thedslguy
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Olgierd UngehojerSenior Network Administrator
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thedslguyComputer and Network Consultant

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Commented:
John Hurst:

Hello again!  Thanks for the information.  I'll try that this afternoon.


Olgierd Ungehojer:

I hadn't thought of that.  I'll check that as well

Thanks

tdg
thedslguyComputer and Network Consultant

Author

Commented:
John Hurst:

I tried your solution and had the same result.  Then I did a system restore and deleted the printer , then installed the driver and connected the new printer.  Still the same result.  

Olgierd Ungehojer:

I also tried a new USB cable:  No change.

So I undid the system restore and tried a different printer.  This time it all went as it should.  The  printer is installed and working correctly.

I'm going to split the points because:  1) John Hurst , I used your process to completely remove the printer; and   2) Olgierd Ungehojer, your suggestion inspired me to consider other options (ie, try a different printer).

So, thank you both for the assistance.

thedslguy
thedslguyComputer and Network Consultant

Author

Commented:
I guess I did this backward.  I posted my comment and then tried to accept the solutions.  So this comment is just to submit my acceptance.

Thank you both again.

tdg
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update. You can go back and select the two answers you want to accept.
thedslguyComputer and Network Consultant

Author

Commented:
Thanks again, guys!

thedslguy
JohnBusiness Consultant (Owner)
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Commented:
So then can you now close the question ?  Thank you.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you for your earlier updates. I appreciated your comments.
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