Printer installation issue

Hello Experts

The printer for one of my end users failed.  Her manager replaced the printer with an identical (but considerably newer) unit.  Both units are OKI B4600.

It wouldn't print so he called me to fix it.  I tried deleting the printer (from an administrator account) and reinstalling it.  It still wouldn't print.  I deleted it again.

This time I just plugged it in.  It showed up as an Unspecified Device (which I can only remove by disconnecting the printer).  When it does show it installs It shows up immediately as complete.  But will not print.  I've tried a system restore with the printer unplugged (to go back and delete the printer and try re-connecting it).  It still first shows up as an Unspecified Device.  Then when I do the install, it  still installs immediately (as if without an install process).  Shows up as Ready, but will not print.

A Test Page shows in the queue for  about 1/10 of a second and disappears, but still no print.

Oh and I nearly forgot:  It's on a Windows7 Pro 64 machine.

Any ideas?

Thanks

thedslguy
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thedslguyComputer and Network ConsultantAsked:
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
It probably has a newer driver. Also, the printer needs to be installed before plugging it into USB.

Delete the Printer (Windows Devices and Printers)
Remove any package or helper about the printer using Programs and Features.
Remove (delete) the Driver (Driver tab - Printer Server Management)

Now clear the Print Spooler.

Right-click “Command Prompt” and select “Run as administrator“.

Type net stop spooler then press “Enter“.
Type del %systemroot%\System32\spool\printers\* /Q then press “Enter“.
Type net start spooler then press “Enter“.
The print queue on your Windows should now be cleared.

Now shut down, start up, install the newest Printer package and then (only then) plug in the printer.
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Olgierd UngehojerConnect With a Mentor Senior Network AdministratorCommented:
may be old printer was ok, only cable is broken ?
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thedslguyComputer and Network ConsultantAuthor Commented:
John Hurst:

Hello again!  Thanks for the information.  I'll try that this afternoon.


Olgierd Ungehojer:

I hadn't thought of that.  I'll check that as well

Thanks

tdg
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thedslguyComputer and Network ConsultantAuthor Commented:
John Hurst:

I tried your solution and had the same result.  Then I did a system restore and deleted the printer , then installed the driver and connected the new printer.  Still the same result.  

Olgierd Ungehojer:

I also tried a new USB cable:  No change.

So I undid the system restore and tried a different printer.  This time it all went as it should.  The  printer is installed and working correctly.

I'm going to split the points because:  1) John Hurst , I used your process to completely remove the printer; and   2) Olgierd Ungehojer, your suggestion inspired me to consider other options (ie, try a different printer).

So, thank you both for the assistance.

thedslguy
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thedslguyComputer and Network ConsultantAuthor Commented:
I guess I did this backward.  I posted my comment and then tried to accept the solutions.  So this comment is just to submit my acceptance.

Thank you both again.

tdg
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JohnBusiness Consultant (Owner)Commented:
Thanks for the update. You can go back and select the two answers you want to accept.
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thedslguyComputer and Network ConsultantAuthor Commented:
Thanks again, guys!

thedslguy
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JohnBusiness Consultant (Owner)Commented:
So then can you now close the question ?  Thank you.
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JohnBusiness Consultant (Owner)Commented:
Thank you for your earlier updates. I appreciated your comments.
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