syncing

I have a user who tells me he cannot get his computer downstairs  which is windows 10   to sync with his device upstairs which he say is 385 or something. Now I am sure he means 365 and assume he is on a cloud. I have not yet seen either device to be sure and I am not sure he had it working before now. Before I head over to his office next week (Monday) I would like to know what I should look for other than is syncing turned on? He is a priest so I am sure he is not computer savvy at all and this is not to say priest do not know computers but he is older and the fact that he called his computer 385 tells me he is not. Myself, I have never dealt with syncing a device per say and have not had to do so since I have been in this field. I do know that in settings and accounts there is a place to turn this feature on. All advice on this would be greatly helpful as I am going to try to go over this weekend to see. He is very busy so I may have to wait until Monday but I would like to prepare with some knowledge before I go over.
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Dennis MillerAsked:
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JohnBusiness Consultant (Owner)Commented:
I suggest you need to look at the machine and see what needs to be done. There simply is not enough information here and the words above could have different meanings depending on the situation.

You need to see it and then ask if you have more questions.
Dennis MillerAuthor Commented:
I thought as much. Since I have not yet dealt in this area yet, I am sure there needs to be more information. I will go by and take a look to see what it is he is trying to do, then I will get back. What would you suggest I read up on to get me going on syncing devices? There is a ton of information out there but I need to start from the beginning on this syncing to at least know what I am looking for. I did see how in settings to sync devices but I am sure it is not that easy. Never is.
JohnBusiness Consultant (Owner)Commented:
If we take Sync Devices literally, you may be looking for this

Windows-10-Sync-Device-Setting
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Radhakrishnan RSenior Technical LeadCommented:
Hi,

I believe he is trying to sync his office 365 mails Oh his mobile device or something like that?
Probably he would have configured outlook on his machine with office 365 account, now would like to sync the same mails on other devices.

Or he may be referring to file sync between machines. But only can be suggest more if we get to know more details.
Dennis MillerAuthor Commented:
Thanks to both. I will keep all this in mind after I catch him hopefully today or tomorrow at mass.
Dennis MillerAuthor Commented:
Getting back. I have an appointment to see the client Friday morning at 6:30 AM so after that I will know more of what it is he is asking.
Dennis MillerAuthor Commented:
Ok, here we go. I stopped by the priest house and looked at his laptop. I saw many things. The sync was not turned on and I could not turn it on and all below was greyed out. I looked at this popup and it seems whoever worked on his laptop upgraded to windows 10 and now he is getting product key windows 10 needs to be activated. I am guessing someone upgraded to windows n10 in hopes that would fix the issue. He also had 8 pieces of PUP malware which I removed. Will not having an activation key keep the sync from turning on? I would think yes. and another error was some windows features are only available if you have a Microsoft account or work account which I was not sure what that was. Cannot turn on sync. One of these is why he cannot sync anything. He has windows 10 pro. I wish I knew what OS he ad on before they or whoever upgraded the laptop to windows 10?
JohnBusiness Consultant (Owner)Commented:
You need Windows 10 to be activated for these features to work properly.

I cannot answer the other questions about what might have been there.

Then to compound difficulties, if someone installed an unlicensed version of Windows 10, then it needs to be licensed.

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Dennis MillerAuthor Commented:
That is what I thought. Why would MS do anything if the version is not licensed. I will find the key as I have one and get it activated and then turn it all on. I love these young kids who think they have the answer and just muddy the waters. I wish he would have found me sooner. The tech download a bunch of virus cleaning stuff and he gets pop ups trying to have him buy. I use Herd Protect and the free version and it is great and never prompts you. His laptop was a mess. They charged him and made it worse. I will get it activated then try again. Let me ask this, can the windows 10 pro version be wiped and take it back to windows 7?
JohnBusiness Consultant (Owner)Commented:
After 30 days, no, at least not in the sense of rollback. You must load Windows 7 fresh and let it format the disk.
JohnBusiness Consultant (Owner)Commented:
Thank you and I was happy to help.
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