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troubleshooting Question

win 10 installation gone wrong

Avatar of RGuillermo
RGuillermoFlag for United States of America asked on
InstallationWindows 7Windows 10
4 Comments1 Solution123 ViewsLast Modified:
Hello Experts,
This is the situation
I had this win 7 ultimate activated GENUINE.
I download and install the WIN 10
after installing
in Control Panel\System and Security\System
windiw actvation: Product Id : not available.

So this is strange to me then I went to activation window but it simply does not load... .it stays for ever trying to load the window...
Now every few minutes it blocks the screen and ask for validation...

Is it ok if I format install win 7 and reload again ?
What options do I have here ?
Regards,