troubleshooting Question

Trouble installing/activating Microsoft Office Professional 2010 after uninstalling Microsoft Office Professional Plus 2010

Avatar of LeighWardle
LeighWardleFlag for Australia asked on
Microsoft OfficeWindows OSWindows Server 2012
16 Comments2 Solutions715 ViewsLast Modified:
i Experts,

I am running Windows Server 2012 R2.

I had installed Office 2010 Professional Plus, but the Product Key I had would not work.
So I uninstalled it.
There is no mention of it in Programs and Features.

I purchased a retail copy of Microsoft Office Professional 2010 (not the Plus version)
When I started to run setup.exe (from the Microsoft Office Professional 2010 (not the Plus version) DVD), the dialogs mention the Plus version.

After the setup was complete, I changed the Product Key to the one provided with Microsoft Office Professional 2010 (not the Plus version).
But activation failed, see this screendump:

Activation Status
Where do I go from here?

Regards,
Leigh
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 2 Answers and 16 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 16 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros