Avatar of Lee Winter
Lee Winter
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create command button for data entry

I want to create a query logging system (query being a question asked by a customer who calls in)

I want to be able to capture each customer's questions in a table, but I do not want to over-write the previous question asked by that same customer - I want to be able to keep a log of all the questions asked so that I would be able to track whether the customer's questions have been attended to and the query closed (similar to a help-desk ticket system)

The customers already exist in the database, so there details are already in the system.

I want to do all of the above by clicking on a command button on a capture form.

Thank you.
Databases

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Pavel Celba

8/22/2022 - Mon
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Pavel Celba

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Lee Winter

ASKER
Thank you, pcelba, for your response.

Yes, programming is not my strength (yet); I am new to all of this and I am still learning.  After some internet searching, it is pretty obvious I will have to use some form of coding.

I do not want to use a pre-built system created by someone else; I will persevere and I will build my own system.

Thank you
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Pavel Celba

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Lee Winter

ASKER
Thank you so much, pcelba!

I don't know much about databases, just the very basics, like creating forms, etc. but I know nothing about making the form interactive and usable - this is obviously where the coding comes in.... and here my rocky road begins...

I am looking at some basic programming tutorials and online courses. I do realize that it is not going to be easy, but I am very keen and very excited to learn!

Thank you for the tips and advice; much appreciated.
Pavel Celba

Author expressed thanks without question closing so I've finished it.
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