Link to home
Create AccountLog in
Avatar of Lee Winter
Lee Winter

asked on

create command button for data entry

I want to create a query logging system (query being a question asked by a customer who calls in)

I want to be able to capture each customer's questions in a table, but I do not want to over-write the previous question asked by that same customer - I want to be able to keep a log of all the questions asked so that I would be able to track whether the customer's questions have been attended to and the query closed (similar to a help-desk ticket system)

The customers already exist in the database, so there details are already in the system.

I want to do all of the above by clicking on a command button on a capture form.

Thank you.
SOLUTION
Avatar of Pavel Celba
Pavel Celba
Flag of Czechia image

Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Avatar of Lee Winter
Lee Winter

ASKER

Thank you, pcelba, for your response.

Yes, programming is not my strength (yet); I am new to all of this and I am still learning.  After some internet searching, it is pretty obvious I will have to use some form of coding.

I do not want to use a pre-built system created by someone else; I will persevere and I will build my own system.

Thank you
ASKER CERTIFIED SOLUTION
Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Thank you so much, pcelba!

I don't know much about databases, just the very basics, like creating forms, etc. but I know nothing about making the form interactive and usable - this is obviously where the coding comes in.... and here my rocky road begins...

I am looking at some basic programming tutorials and online courses. I do realize that it is not going to be easy, but I am very keen and very excited to learn!

Thank you for the tips and advice; much appreciated.
Author expressed thanks without question closing so I've finished it.