I want to create a query logging system (query being a question asked by a customer who calls in)
I want to be able to capture each customer's questions in a table, but I do not want to over-write the previous question asked by that same customer - I want to be able to keep a log of all the questions asked so that I would be able to track whether the customer's questions have been attended to and the query closed (similar to a help-desk ticket system)
The customers already exist in the database, so there details are already in the system.
I want to do all of the above by clicking on a command button on a capture form.
Yes, programming is not my strength (yet); I am new to all of this and I am still learning. After some internet searching, it is pretty obvious I will have to use some form of coding.
I do not want to use a pre-built system created by someone else; I will persevere and I will build my own system.