CD/DVD Drive Is Not Detected

Artur Tymulis
Artur Tymulis used Ask the Experts™
on
Today i tried to write a movie on dvd disk, but when i inserted disk it showed nothing in "My Computer" as well as in "device manager"(DVD/CD-ROM is missing from Device Manager). Disk rotates, but that's it. I tried to see if problem is held in bios and it seems not (in boot options dvd/cd-rom is first). Disk with software on it (for example Linux OS) is being loaded just fine. Sometimes after windows restart cd/dvd drive is being shown, but not for long (gone after i open cd-rom to put disk in it or simply some time passes). I can't reinstall driver because :
1) i couldn't find it on manufacturer website (i have a disk, but can't check if its there)
2) device manager is not showing me DVD/CD-ROM section at all

I am using windows 7 64-bit

Please help!
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2013

Commented:
You know the drive works because it boots Linux OS
So this is a problem in Windows
It's not a driver because Windows natively support optical drives
Try this fix from Microsoft to restore it (the upper/lower filters "trick")
Method 5 here:
https://support.microsoft.com/en-gb/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs

Author

Commented:
I didn't find there upper/lower filters and went to step 6, but it didn't work
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try the following detailed steps. This normally works for me.

(Summarized from http://support.microsoft.com/kb/314060/ )

1. Close down all open programs
2. Open regedit.exe with Run as Administrator
3. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\... .…{4D36E965-E325-11CE-BFC1-08002BE10318}
4. There should be one of, or both of, UpperFilters and LowerFilters
5. Click on UpperFilters, Edit Delete
6. Click on LowerFilters, Edit Delete
7. Close down regedit trees and close regedit
8. Open Device Manager and Uninstall DVD / CD Drive
9. Shut Down
10. Restart and DVD / CD Drive should come back with auto discover

Please let us know.

Author

Commented:
I couln't find nor UpperFIlers or LowerFilers file, only: Default, Class, ClassDesc, EnumPropPages32, IconPath, Installer32, NoIstallClass, SilentInstall.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try running SFC /SCANNOW from an Admin command prompt. Restart when that has completed and test
Most Valuable Expert 2013

Commented:
In Device Manager "View" Choose "Show hidden devices"
Is the drive there?

Author

Commented:
In Device Manager with hidden devices still no DVD/CDD-ROM
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Hmmm Try a USB CD-ROM and see if that works
Most Valuable Expert 2013
Commented:
"Sometimes after windows restart cd/dvd drive is being shown, but not for long (gone after i open cd-rom to put disk in it or simply some time passes)"
Can you try booting to Linux again - maybe you've a hardware fault after all and it's just been getting progressively worse.
RaminTechnical Advisor

Commented:
Check to be sure that the data cable isn't loose,

if that's a software problem and has happened recently the you can use System Restore.
or Try a Windows 7 Repair Install.

if you are interested in more details about System Restore or Windows 7 Repair Install just let me know.

Author

Commented:
Looks like when i boot linux from disk it works fine (tried 2 times). Until windows loaded my dvd/cd-rom was open(not to load linux again) and when i closed it, works again...
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
It appears to be a flaky device. That could happen

Author

Commented:
And its gone again. It took me to put disk out, that happend
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I would consider replacing the device at this point.

Author

Commented:
Thank you for help. At least i know that my device is at fault.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update and I was happy to help.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial