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Have her log into her account at <a href="https://login.microsoftonline.com/" rel="ugc">Office 365</a> and look to see if for some reason she has more then the allotted amount. It is possible that she has a license that is showing up twice. &nbsp;When she logs in she can go to the gear on the top right and then &quot;Install Status&quot; on the left. It will show the amount of installs and show the device names.<br />
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<a href="https://filedb.experts-exchange.com/incoming/2017/11_w45/1204370/1.JPG" target="_blank" title="1.JPG (17 KB)"><img alt="1.JPG" class="file-block lazyload" style="max-width: 800px;" data-src="https://filedb.experts-exchange.com/incoming/2017/11_w45/800_1204370/1.JPG" /></a><br />
Edit: What version of Office did she buy?
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1.JPG

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I'm logged in and I do not see an amount, all I see under &quot;Manage your PC and MAC installs here&quot; is a link &quot;Install desktop applications&quot;<br />
this link shows install options for phone and tablet. I think part of the problem was the two new PCs came with 365 installed already, she activated her 365 on her computer and then her phone, may be that she should of installed from her office 365 portal?
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Yes, it is possible that her iPhone took a license. Could you have her uninstall the app on her iPhone then try to license the one on the office admin's computer? Which Office 365 are you using (Office 365 Business,Office 365 Enterprise etc.,) ?
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Business, she actually did not install the app; she just let me know all she did on her iPhone was setup her <br />
email account
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If you have Office 365 Business then you should have 5 devices per user. Could you log in again to her online 365 account and click on the &quot;Office 365&quot; on the top left then look for a &quot;Install Office 2016&quot; near the top middle and try to install it from there (after uninstalling the one that won't register)?
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When I click on Office 365 (upper left) I see a &quot;Install software&quot; &nbsp;if I click on this Install software link it takes me to installation options for phone and tablet
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Okay, above phone and tablet there should be &quot;Office&quot; click on that then &quot;Install&quot; on the bottom.<br />
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<a href="https://filedb.experts-exchange.com/incoming/2017/11_w45/1204373/1.JPG" target="_blank" title="1.JPG (25 KB)"><img alt="1.JPG" class="file-block lazyload" style="max-width: 623px;" data-src="https://filedb.experts-exchange.com/incoming/2017/11_w45/1204373/1.JPG" /></a> <br />
<a href="https://filedb.experts-exchange.com/incoming/2017/11_w45/1204375/2.JPG" target="_blank" title="2.JPG (60 KB)"><img alt="2.JPG" class="file-block lazyload" style="max-width: 800px;" data-src="https://filedb.experts-exchange.com/incoming/2017/11_w45/800_1204375/2.JPG" /></a>
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all I have is Phone &amp;&nbsp;Tablet<br />
I see &quot;Your admin has turned off Office install. Contact your admin for more information on how to get Office in your organization&quot;
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Did your IT department purchase this software? It seems as though they have her as a non admin or set a policy to block her from installing it. They would have to allow her access to &quot;Office install&quot; in order for her to install it. Please contact your IT department if you have one, to lift this restriction.
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I research a bit more<br />
thanks
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I was just thinking do you see an admin icon after you click on the top left on all the boxes?<br />
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<a href="https://filedb.experts-exchange.com/incoming/2017/11_w45/1204383/1.JPG" target="_blank" title="1.JPG (26 KB)"><img alt="1.JPG" class="file-block lazyload" style="max-width: 549px;" data-src="https://filedb.experts-exchange.com/incoming/2017/11_w45/1204383/1.JPG" /></a>
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all I have is Phone &amp;&nbsp;Tablet<br />
I see &quot;Your admin has turned off Office install. <br />
<br />
It is related to the subscription.<br />
<br />
<a href="https://products.office.com/en-us/business/office-365-business-essentials" rel="ugc">https://products.office.com/en-us/business/office-365-business-essentials</a><br />
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My wild guess is that your IT admin has only made a subscription for Office 365 Business Essentials which do not include Office desktop apps.
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&quot;Small new office, purchased two new PCs and Office 365. Activated Office on one PC&quot;<br />
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All new PCs purchased are bundled with Office 365 preinstalled. When you first sign on with an Office 365 email account, it will only associate the office desktop apps with such account and will not automatically activate it unless the user has been assigned a licence for office desktop apps. So, the user is only using a trial which lasts for 30 days.
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<div class="content wysiwyg-content">
Small new office, purchased two new PCs and Office 365. Activated Office on one PC and her iPhone, then tried to activated on her second PC that is being used by her office admin. Her though is that when she purchased 365 it describes the purchase that it allows her to use it on three diff. devices. Office will not activate on the second PCs.<br />
She is asking why will it not activate. <br />
Please advise?
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Small new office, purchased two new PCs and Office 365. Activated Office on one PC and her iPhone, then tried to activated on her second PC that is being used by her office admin. Her though is that when she purchased 365 it describes the purchase that it allows her to use it on three diff. devices. Office will not activate on the second PCs.
She is asking why will it not activate. 
Please advise?

M.S&gt; Office 365

Microsoft Office is an integrated suite of applications that includes Outlook, Word, Excel, Access, PowerPoint, Visio and InfoPath, along with a number of tools to assist in making the individual components work together. Coding within and between the projects is done in Visual Basic for Applications, known as VBA.

Microsoft Office

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.

Microsoft 365

A personal computer is a general-purpose computer whose size, capabilities and price make it useful for individuals, and is intended to be operated directly by an end-user with no intervening computer time-sharing models that allowed systems to be used by many people, usually at the same time. Personal computers may be connected to a local area network (LAN), either by a cable or a wireless connection, and through that to the Internet. A personal computer may be a laptop computer or a desktop computer running an operating system such as Windows, Linux or Macintosh OS.

M.S&gt; Office 365

M.S> Office 365