Avatar of jsarinana
jsarinanaFlag for United States of America asked on

M.S> Office 365

Small new office, purchased two new PCs and Office 365. Activated Office on one PC and her iPhone, then tried to activated on her second PC that is being used by her office admin. Her though is that when she purchased 365 it describes the purchase that it allows her to use it on three diff. devices. Office will not activate on the second PCs.
She is asking why will it not activate.
Please advise?
Microsoft OfficeMicrosoft 365PC

Avatar of undefined
Last Comment
Jackie Man

8/22/2022 - Mon
ITSysTech

Have her log into her account at Office 365 and look to see if for some reason she has more then the allotted amount. It is possible that she has a license that is showing up twice.  When she logs in she can go to the gear on the top right and then "Install Status" on the left. It will show the amount of installs and show the device names.

1.JPG
Edit: What version of Office did she buy?
ASKER
jsarinana

I'm logged in and I do not see an amount, all I see under "Manage your PC and MAC installs here" is a link "Install desktop applications"
this link shows install options for phone and tablet. I think part of the problem was the two new PCs came with 365 installed already, she activated her 365 on her computer and then her phone, may be that she should of installed from her office 365 portal?
ITSysTech

Yes, it is possible that her iPhone took a license. Could you have her uninstall the app on her iPhone then try to license the one on the office admin's computer? Which Office 365 are you using (Office 365 Business,Office 365 Enterprise etc.,) ?
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
ASKER
jsarinana

Business, she actually did not install the app; she just let me know all she did on her iPhone was setup her
email account
ITSysTech

If you have Office 365 Business then you should have 5 devices per user. Could you log in again to her online 365 account and click on the "Office 365" on the top left then look for a "Install Office 2016" near the top middle and try to install it from there (after uninstalling the one that won't register)?
ASKER
jsarinana

When I click on Office 365 (upper left) I see a "Install software"  if I click on this Install software link it takes me to installation options for phone and tablet
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ITSysTech

Okay, above phone and tablet there should be "Office" click on that then "Install" on the bottom.

1.JPG
2.JPG
ASKER
jsarinana

all I have is Phone & Tablet
I see "Your admin has turned off Office install. Contact your admin for more information on how to get Office in your organization"
ITSysTech

Did your IT department purchase this software? It seems as though they have her as a non admin or set a policy to block her from installing it. They would have to allow her access to "Office install" in order for her to install it. Please contact your IT department if you have one, to lift this restriction.
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
ASKER
jsarinana

I research a bit more
thanks
ITSysTech

I was just thinking do you see an admin icon after you click on the top left on all the boxes?

1.JPG
Jackie Man

all I have is Phone & Tablet
I see "Your admin has turned off Office install.

It is related to the subscription.

https://products.office.com/en-us/business/office-365-business-essentials

My wild guess is that your IT admin has only made a subscription for Office 365 Business Essentials which do not include Office desktop apps.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER CERTIFIED SOLUTION
ITSysTech

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
jsarinana

thanks
Jackie Man

"Small new office, purchased two new PCs and Office 365. Activated Office on one PC"

All new PCs purchased are bundled with Office 365 preinstalled. When you first sign on with an Office 365 email account, it will only associate the office desktop apps with such account and will not automatically activate it unless the user has been assigned a licence for office desktop apps. So, the user is only using a trial which lasts for 30 days.