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Last Modified: 2017-11-06
Small new office, purchased two new PCs and Office 365. Activated Office on one PC and her iPhone, then tried to activated on her second PC that is being used by her office admin. Her though is that when she purchased 365 it describes the purchase that it allows her to use it on three diff. devices. Office will not activate on the second PCs.
She is asking why will it not activate.
Please advise?
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ITSysTechSenior Systems Administrator

Commented:
Have her log into her account at Office 365 and look to see if for some reason she has more then the allotted amount. It is possible that she has a license that is showing up twice.  When she logs in she can go to the gear on the top right and then "Install Status" on the left. It will show the amount of installs and show the device names.

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Edit: What version of Office did she buy?
jsarinanaI.T. Manager

Author

Commented:
I'm logged in and I do not see an amount, all I see under "Manage your PC and MAC installs here" is a link "Install desktop applications"
this link shows install options for phone and tablet. I think part of the problem was the two new PCs came with 365 installed already, she activated her 365 on her computer and then her phone, may be that she should of installed from her office 365 portal?
ITSysTechSenior Systems Administrator

Commented:
Yes, it is possible that her iPhone took a license. Could you have her uninstall the app on her iPhone then try to license the one on the office admin's computer? Which Office 365 are you using (Office 365 Business,Office 365 Enterprise etc.,) ?
jsarinanaI.T. Manager

Author

Commented:
Business, she actually did not install the app; she just let me know all she did on her iPhone was setup her
email account
ITSysTechSenior Systems Administrator

Commented:
If you have Office 365 Business then you should have 5 devices per user. Could you log in again to her online 365 account and click on the "Office 365" on the top left then look for a "Install Office 2016" near the top middle and try to install it from there (after uninstalling the one that won't register)?
jsarinanaI.T. Manager

Author

Commented:
When I click on Office 365 (upper left) I see a "Install software"  if I click on this Install software link it takes me to installation options for phone and tablet
ITSysTechSenior Systems Administrator

Commented:
Okay, above phone and tablet there should be "Office" click on that then "Install" on the bottom.

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jsarinanaI.T. Manager

Author

Commented:
all I have is Phone & Tablet
I see "Your admin has turned off Office install. Contact your admin for more information on how to get Office in your organization"
ITSysTechSenior Systems Administrator

Commented:
Did your IT department purchase this software? It seems as though they have her as a non admin or set a policy to block her from installing it. They would have to allow her access to "Office install" in order for her to install it. Please contact your IT department if you have one, to lift this restriction.
jsarinanaI.T. Manager

Author

Commented:
I research a bit more
thanks
ITSysTechSenior Systems Administrator

Commented:
I was just thinking do you see an admin icon after you click on the top left on all the boxes?

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Distinguished Expert 2019

Commented:
all I have is Phone & Tablet
I see "Your admin has turned off Office install.

It is related to the subscription.

https://products.office.com/en-us/business/office-365-business-essentials

My wild guess is that your IT admin has only made a subscription for Office 365 Business Essentials which do not include Office desktop apps.
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Commented:
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jsarinanaI.T. Manager

Author

Commented:
thanks
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
"Small new office, purchased two new PCs and Office 365. Activated Office on one PC"

All new PCs purchased are bundled with Office 365 preinstalled. When you first sign on with an Office 365 email account, it will only associate the office desktop apps with such account and will not automatically activate it unless the user has been assigned a licence for office desktop apps. So, the user is only using a trial which lasts for 30 days.
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