Hi there, Folks
I have a Windows 2003 server which we run for a customer. Someone, somehow has managed to get the server infected with the .email@example.com files ransomware and boy has it made a hash of the server.
I'm looking for help getting the server back to a state where I am able to login. I'm told I can manually remove the ransomware by logging in safe mode. However, logging in in safe mode requires F8 to be sent while in boot stage. I'm finding this impossible because the server is a VPS (VMWare) and it doesn't seem to let me send the F8.
Does anyone know how to get this server cleaned? I would sincerely appreciate the help.