Will 10 restore to 7

This laptop is badged as Windows 7. It now has Windows 10. It won't restore (something like "restore not possible" as the error message) - not to 7 or 10. Is there some sign in any of the files present to show whether a path back to 7 exists? Is there some sign to explain why restoration to 10 fails?

I'm guessing MS doesn't want to facilitate a return to Win 7, but i'm wondering why a 10 restore won't work
LVL 87
CEHJAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
If there is a working windows.old folder it may restore. If over 30 days since the upgrade there is no rollback possible. How long since the machine has been Windows 10?
0
CEHJAuthor Commented:
I'm guessing a lot longer than 30 days
0
JohnBusiness Consultant (Owner)Commented:
The no rollback possible at all and you would have to reformat and install Windows 7 fresh.

Is the machine not working properly?  Can you stay at Windows 10?
0
IT Pros Agree: AI and Machine Learning Key

We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.

☠ MASQ ☠Commented:
After 30 days the restore to 7 option is removed by Windows 10.  It also disables factory restore partitions on the drive.  Your only route to 7 if the 30 days has expired is using an OEM DVD of Windows 7 and destructively reformatting the hard drive.  A repair of 10 might be possible though, create an updated installation image from https://www.microsoft.com/en-gb/software-download/windows10 and run that to repair your current Win10
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
CEHJAuthor Commented:
A repair of 10 might be possible though, create an updated installation image from https://www.microsoft.com/en-gb/software-download/windows10 and run that to repair your current Win10
Not looking for a repair. Just complete reinstall. Is that possible with that technique?
0
JohnBusiness Consultant (Owner)Commented:
If the computer is working reasonably well, the Windows 10 Repair install will fix problems in Windows 10. Going back to Windows 7 requires format / install Windows 7.

You can also back up and use the Media Creation link to reinstall Windows 10.
0
☠ MASQ ☠Commented:
Not looking for a repair. Just complete reinstall. Is that possible with that technique?
Yes, boot from the disk image (make a bootable DVD/USB) instead of launching it within a Windows session and follow the prompts to install a fresh version of 10.  Activation should be automatic as the machine was upgraded from 7 to 10 previously - so don't enter a product key when prompted.
0
CEHJAuthor Commented:
Cool. Do i get the added bonus of a crapware-free image? ;)
0
JohnBusiness Consultant (Owner)Commented:
You get what Windows 10 provides. You can uninstall anything you do not want. No vendor software - just Windows 10.
0
☠ MASQ ☠Commented:
Cool. Do i get the added bonus of a crapware-free image? ;)
Well ... it is Microsoft ...  but no, you don't get bundled AV or manufacturer's utilities :)
0
nobusCommented:
maybe it's a good idea to tell us first WHY you want to restore it  -what problem do you have?
a new install won't fix hardware problems
0
CEHJAuthor Commented:
Because it's been accessed by criminals

Ah, i see it's obligingly now saved potential malware in windows.old instead of giving me the option to wipe :(
0
☠ MASQ ☠Commented:
At the installation stage you will have a format option to kill any pre-existing data/nasties.
0
CEHJAuthor Commented:
Nope. Didn't give me that option (to NOT save the existing install)
0
JohnBusiness Consultant (Owner)Commented:
When you do an in-place Repair Install, use the Download section (not Upgrade), then it downloads, then it prepares, then it checks for drivers and only after all that, it provides a section on what you want to keep. I have done this numerous times including just yesterday. You may not have waited long enough.

Otherwise, if repair will not work on your machine, back it up and do a fresh install of Windows 10 (I do not suggest going back to Windows 7 if you do not have to).
0
nobusCommented:
if you want to be sure it's erased, hook it as second drive, and delete all the partitions  you want deleted
optionally format them too
0
CEHJAuthor Commented:
Well it's on the system partition. I think it'll be adequate to simply delete C:\Windows.old
0
CEHJAuthor Commented:
Thanks. New clean install done
0
JohnBusiness Consultant (Owner)Commented:
There were earlier answers that had the same content (fresh install) as the chosen answer.  I think you should have split the points on this one.
0
CEHJAuthor Commented:
I'm assuming you mean one of your answers? Can you let me know which one you have in mind please?
0
JohnBusiness Consultant (Owner)Commented:
I think http:#a42356970 answered your question that you could not roll back and had to reinstall. Later I also suggested reinstalling Windows 10 if you wished to do that. Thanks.
0
CEHJAuthor Commented:
Thank you
0
JohnBusiness Consultant (Owner)Commented:
Thanks much for following up and I do appreciate that.
0
CEHJAuthor Commented:
np
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.