MS office 2016 Stopped working

Mario G.
Mario G. used Ask the Experts™
on
I have Office 365 business subscription. On Monday, Office 2016 stopped working, I have removed using the tools provided by microsoft, run cccleaner to remove all registry entries, etc. I don't see office in my computer anymore, however when I try to re-install the installed just hangs on "getting things ready", it has been there for almost 10hr now.

Our internet speeds are 25up, 55down, so I don't think this is a speed issue.

Thank you in advance for your help!
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RaminTechnical Advisor
Commented:
Did you try this method to remove Office manually from registry ?

Create a restore point or Backup your registry before starting.
-ctrl+R
-regedit
-HKEY_CURRENT_USER
-SOFTWARE
-Microsoft
-delete "Office"
-same process for HKEY_LOCAL_MACHINE
-restart
and Reinstall.
Support
Commented:
I ended up downloading a similar tool (MS Support for Office 365)  from the Office 365 portal to remove MS Office and run the installation again. It worked after the third time.

Thank you all!
Mario G.Support

Author

Commented:
I ended up downloading a similar tool (MS Support for Office 365)  from the Office 365 portal to remove MS Office and run the installation again. It worked after the third time.

Thank you all!

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