MS office 2016 Stopped working

I have Office 365 business subscription. On Monday, Office 2016 stopped working, I have removed using the tools provided by microsoft, run cccleaner to remove all registry entries, etc. I don't see office in my computer anymore, however when I try to re-install the installed just hangs on "getting things ready", it has been there for almost 10hr now.

Our internet speeds are 25up, 55down, so I don't think this is a speed issue.

Thank you in advance for your help!
Mario GonzalezIT MGRAsked:
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RaminTechnical AdvisorCommented:
Did you try this method to remove Office manually from registry ?

Create a restore point or Backup your registry before starting.
-ctrl+R
-regedit
-HKEY_CURRENT_USER
-SOFTWARE
-Microsoft
-delete "Office"
-same process for HKEY_LOCAL_MACHINE
-restart
and Reinstall.
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Mario GonzalezIT MGRAuthor Commented:
I ended up downloading a similar tool (MS Support for Office 365)  from the Office 365 portal to remove MS Office and run the installation again. It worked after the third time.

Thank you all!
0

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Mario GonzalezIT MGRAuthor Commented:
I ended up downloading a similar tool (MS Support for Office 365)  from the Office 365 portal to remove MS Office and run the installation again. It worked after the third time.

Thank you all!
1
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