troubleshooting Question

Cannot restore system image created in Windows 10 v1709 using Backup and Restore

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Dan Berry asked on
Windows 10Storage SoftwareInstallationWindows OS
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I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore. I receive the following error:

“The system image restore failed.

Error details: A Volume Shadow Copy Service component encountered an unexpected error. Check the Application event log for more information.
(0x80042302)”

This is a fresh Windows 10 v1709 installation. A repair disk was created using Backup and Restore. The image resides on an external USB hard drive which contains other images. I can restore any Windows 10 v1703 image using a repair disk. I cannot restore any Windows 10 v1709 image using a repair disk.

As a first test, I installed Windows 10 v1709 on a new HP EliteBook 840 G4 laptop (before installation I wiped the drive). I also used a different (smaller) external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped the drive using the “clean” command and tried to restore the same image I created earlier. It failed with the VSS error referenced above.

As a second test, I installed Windows 10 v1703 on the same HP EliteBook 840 G4 laptop (before installation I wiped the drive). I used the same external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped the drive again using the “clean” command and tried to restore the same image I created earlier. The restore was successful.

Unsuccessfully, I cannot restore any v1709 image using either repair disk I created in v1703, v1607 and v1511.

I am aware System Image Backup (SIB) Solution is deprecated (not removed) in v1709. I searched online for other users with the same issue and came across the following post on TechNet forum.

https://social.technet.microsoft.com/Forums/windows/en-US/1f21b451-1431-414c-89e4-8010dfa5d239/win10...

The culprit appears to be v1709. Something changed to prevent a successful restore.

There are 7 images on the USB drive. 3 from 1703 and 4 from 1709. All images created from 1703 can be restored successfully. All images created from 1709 produce a VSS error.

To further test, I wiped the drive clean on an HP EliteBook 840 G4 laptop. I installed a fresh copy of v1709 while disconnected from the Internet. This way, no updates are automatically downloaded and installed during setup.
Without any Windows updates, drivers or third-party software installed I created a system image on an external drive. Basically, a barebones image. Backup was successful; no errors or warning in Event Viewer.

Again, I wiped the drive clean and tried to restore. After clicking Yes on the final prompt I received a VSS error.
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