some of the users reported issues outlook is getting hung sometimes

Dear All,

Some of the users reported issue while opening the outlook sometimes its getting freeze and it went to unresponsive mode. what kind of basic troubleshooting steps in order to fix the issue and connectivity in between exchange 2016 and outlook 2013/2016. Please suggest me on this.

Thanks and Regards,
samiurrahiman mohdSr.Engineer-Server Management Messaging ExpertAsked:
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Christ HaroldSoftware EngineerCommented:
Dear Author,

Did you tried the links provided by Ramin? If not then please  try it.

Apart from links mentioned above you can also read this

If you have any other issues regarding the same then please let me know

I hope this will help you

Thanks & Regards

Christ Harold
JohnBusiness Consultant (Owner)Commented:
On one of the problem machines, make a new, test Windows User Profile (Account). Log into the new Windows account and test Outlook. This will tell you if the issue is related to the Windows Profile.

Have you tested for viruses?  That may be causing what you are seeing.
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samiurrahiman mohdSr.Engineer-Server Management Messaging ExpertAuthor Commented:
Hi John,

I will cross verify the outlook and profiles in win 10/outlook 2013-16 profiles.

Thanks and Regards,
MB ShaikhCommented:

In addition to John's advice if still have issues, try to relocate the user's mailbox to another database.

Practically i was having the same issue and it was fixed, good luck.

samiurrahiman mohdSr.Engineer-Server Management Messaging ExpertAuthor Commented:
Thanks a ton Ramin and every one.
RaminTechnical AdvisorCommented:
You're welcome.
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