troubleshooting Question

Remote Web Workplace

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webentprFlag for United States of America asked on
Remote AccessMicrosoft Server OSSBS
7 Comments2 Solutions159 ViewsLast Modified:
Hi - I have a problem with one particular client.  We are running SBS 2011 and for years everything has been OK.  Suddenly I am getting an error that the site can't be reached.  I setup the router (using Teamviewer) to allow remote management.  But I get the same error when I attempted to access the router remotely - so both the or try to access the router with it fails.  

We are using Cablevision and they say they can reach the router and everything worked on their side.  Since the router is the entry point I thought that maybe the problem might be with the router so we replaced the router and it made no change at all.  

The problem happens exactly the same way if I use either the IP address or the

One  more thing - Remote Desktop Connections works when I open the port (

Any help would really be appreciated.
Jeremy WeisingerSenior Network Consultant / Engineer

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