asked on Remote Web Workplace
Hi - I have a problem with one particular client. We are running SBS 2011 and for years everything has been OK. Suddenly I am getting an error that the site can't be reached. I setup the router (using Teamviewer) to allow remote management. But I get the same error when I attempted to access the router remotely - so both the https://Remote.xxx.com or try to access the router with https://remote.xxx.com:8080 it fails.
We are using Cablevision and they say they can reach the router and everything worked on their side. Since the router is the entry point I thought that maybe the problem might be with the router so we replaced the router and it made no change at all.
The problem happens exactly the same way if I use either the IP address or the remote.xxx.com.
One more thing - Remote Desktop Connections works when I open the port (remote.xxx.com:3380)
Any help would really be appreciated.
Thanks
rich
We are using Cablevision and they say they can reach the router and everything worked on their side. Since the router is the entry point I thought that maybe the problem might be with the router so we replaced the router and it made no change at all.
The problem happens exactly the same way if I use either the IP address or the remote.xxx.com.
One more thing - Remote Desktop Connections works when I open the port (remote.xxx.com:3380)
Any help would really be appreciated.
Thanks
rich
Remote AccessMicrosoft Server OSSBS
Last Comment
Jeremy Weisinger
can you try using port 5938?
ASKER
For Remote Web Workplace? But the problem is both the router and the server gets the same error.
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ASKER
Thank you - I did the fixmynetwork but didn't try the wizard - but even that would not explain why the Router gets the same message. I am working on a different user and will do this in an hour - thanks for the suggestions.
ASKER
There was an issue apparently with the certificate - which stopped me from getting into the server. The fixmynetwork found that - it looks as if the certificate had expired Friday and the one that was applied was in correct. Thank you - Still can't access the router remotely but i really don't care about that.
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Answered