troubleshooting Question

Remote Web Workplace

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webentprFlag for United States of America asked on
Remote AccessMicrosoft Server OSSBS
7 Comments2 Solutions159 ViewsLast Modified:
Hi - I have a problem with one particular client.  We are running SBS 2011 and for years everything has been OK.  Suddenly I am getting an error that the site can't be reached.  I setup the router (using Teamviewer) to allow remote management.  But I get the same error when I attempted to access the router remotely - so both the https://Remote.xxx.com or try to access the router with https://remote.xxx.com:8080 it fails.  

We are using Cablevision and they say they can reach the router and everything worked on their side.  Since the router is the entry point I thought that maybe the problem might be with the router so we replaced the router and it made no change at all.  

The problem happens exactly the same way if I use either the IP address or the remote.xxx.com.

One  more thing - Remote Desktop Connections works when I open the port (remote.xxx.com:3380)

Any help would really be appreciated.
Thanks
rich
SOLUTION
Jeremy WeisingerSenior Network Consultant / Engineer

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