Remote Web Workplace

webentpr
webentpr used Ask the Experts™
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Hi - I have a problem with one particular client.  We are running SBS 2011 and for years everything has been OK.  Suddenly I am getting an error that the site can't be reached.  I setup the router (using Teamviewer) to allow remote management.  But I get the same error when I attempted to access the router remotely - so both the https://Remote.xxx.com or try to access the router with https://remote.xxx.com:8080 it fails.  

We are using Cablevision and they say they can reach the router and everything worked on their side.  Since the router is the entry point I thought that maybe the problem might be with the router so we replaced the router and it made no change at all.  

The problem happens exactly the same way if I use either the IP address or the remote.xxx.com.

One  more thing - Remote Desktop Connections works when I open the port (remote.xxx.com:3380)

Any help would really be appreciated.
Thanks
rich
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Commented:
can you try using port 5938?
webentprowner

Author

Commented:
For Remote Web Workplace?  But the problem is both the router and the server gets the same error.
Senior Network Consultant / Engineer
Commented:
Run the fix my network wizard: https://technet.microsoft.com/en-us/library/cc546095%28v=ws.11%29.aspx?f=255&MSPPError=-2147217396

If that doesn't work then you can also try running Setup Your Internet Address wizard.

After that then we need to start looking at the event log and checking services.
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webentprowner

Author

Commented:
Thank you  - I did the fixmynetwork but didn't try the wizard - but even that would not explain why the Router gets the same message.  I am working on a different user and will do this in an hour - thanks for the suggestions.
webentprowner

Author

Commented:
There was an issue apparently with the certificate - which stopped me from getting into the server.   The fixmynetwork found that - it looks as if the certificate had expired Friday and the one that was applied was in correct.  Thank you - Still can't access the router remotely but i really don't care about that.
Jeremy WeisingerSenior Network Consultant / Engineer
Commented:
Glad to help. :)

With SBS, always run the wizards again. Fixes 99% of the problems. ;)
Jeremy WeisingerSenior Network Consultant / Engineer

Commented:
Answered

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