DVD Drive Not Responsive

I have an HP desktop with Windows 10.  It has a single DVD drive.  When inserting.a disk it does not register that there is anything in the drive.  I can hear it kidsspin up and the heads move, but nothing happens.  The drive does not appear in My Computer.  It works fine with an external USB drive.  What can I do to make the drive respond?
Rodger ReedyProgram ManagerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

RaminTechnical AdvisorCommented:
Check it from BIOS Setup to see if it can be recognize from setup and make sure it is Enable.
If Bios cannot recognize it then check it's data cable or even replace the cable. also change it's power cable and retry.
if it has a master / slave jumper on the rear of it, set it to master / Slave mode and retest.
you can also boot your system with another Operating System media and check if it works.
if none of the above worked, you need to replace it with new one.
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Joan LewisBusiness Analyst FinanceCommented:
Hey Rodger,

Once follow up -->  Right Click on My computer - Click to MANAGE - Click on Device Manager - into right panel options select COMPUTER - Below menu bar you can see the last option mouse pointer will show you ( Scan for Hardware for Changes ) click on it and then check once if there is any update refreshed and you see either DVD writer drive is back or not.

let me know by following simple steps - I will let you know some other tips to get back DVD WRITER WORKING
1
Rodger ReedyProgram ManagerAuthor Commented:
Experts-Exchange works.  Prompt responses that solved the problem.  Always my go-to resource for help.  Thanks for being there for me.
2
RaminTechnical AdvisorCommented:
You're welcome and I'm glad we could help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.