Problem creating image backup on my Dell computer. Please help!

I have a Dell OptiPlex 3020 Small Form Factor (SFF) running Windows 7 Professional.  I want to replace the 500 GB drive with a new Western Digital 1000 GB drive I just purchased.

The Small Form Factor motherboard has only 1 Sata connector for a hard disk drive.  (otherwise I would have connected both the old and new drives to the motherboard, and used Western Digital Acronis software to clone the old hard drive to the new hard drive).

Note:  When I click "Backup and Restore" \ Create a system image \
A window opens and says it will make an image of the C drive and the Recovery partition.
After a few minutes, a window pops up and says:
The backup failed.
The system cannot find the path specified (0x80070003).
Click Close (to close the window)

Checking the event viewer:
The application logs says:
The description for Event ID 517 from source Microsoft-Windows-Backup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

11/7/2017 9:36:46 PM

The resource loader failed to find MUI file

- - - - - -
The system log has 3 errors:
Event 11, Source atapi
The driver detected a controller error on \Device\Ide\IdePort0.

- - - - -
Event 14, Source volsnap
The shadow copies of volume C: were aborted because of an IO failure on volume C:.

I ran a chkdsk, and the system found a few bad clusters and fixed them all.

I ran a SFC /scannow, and it reports no problems.

Here is what I would like to do:
1.  Create an image backup of the current 500 GB drive (and recovery partition) to my existing usb 3.0 Verbatim external hard drive
2.  Physically remove the current 500 GB drive
3.  Install the 1000 GB drive
4.  Copy the image to the 1000 GB drive (from the usb 3.0 Verbatim external hard drive).

How can I get this to work?

How don't care how it gets done or what software I need to purchase to make an image (of the old drive) and restore it (to the new drive).

Thanks for your help!
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If you are familiar with Linux, then my inclination would be to boot to a Live Linux DVD (Ubuntu 16.04.3 LTS would be my suggestion), and 'dd' the old disk into an image file, then restore that image file to the new disk.

DD has never failed me once in more than twenty years, so it is my rock solid goto option for imaging any machine - Windows or Linux, although I generally only image Windows machines.

eemmpphAuthor Commented:
Alan, I am not familiar with Linux.
Okay, then have a look at Easy backup - Google 'Easus free' but only download from their site.

The Five Tenets of the Most Secure Backup

Data loss can hit a business in any number of ways. In reality, companies should expect to lose data at some point. The challenge is having a plan to recover from such an event.

RaminTechnical AdvisorCommented:
You also have this option to try a Dell Optiplex 3020 SFF HDD Caddy   and then use your Western Digital Acronis software to clone the old hard drive to the new hard drive. but I didn't try it before, it's just one of your options.
It will fit any 2.5" HDD or SSD.
eemmpphAuthor Commented:
I prefer to purchase software rather than getting free software from 'Easus free'

The SFF HDD Caddy would not work in my computer, because the 1000 GB drive is too thick for the caddy.

I did some research and found Acronis 12.5 software will allow me create a system image of the 500 GB drive, boot from a usb flash drive, and restore the system image to the 1000 TB drive.
eemmpphAuthor Commented:
Oops, I meant restore the system image to a 1000 GB drive.

Meant Easus, not Easy, but it is easy too :-)


Not sure why you would prefer to pay, but if you believe that price is an indication of quality then:

StorageCraft ShadowProtect

ShadowProtect is an excellent product - it has only occasionally failed me over more than ten years.

eemmpphAuthor Commented:
I just purchased Acronis 12.5 for business users, and will let you know if this does, what they say it can do.
Acronis is good too.  I stopped using it and moved to StorageCraft (where required) maybe ten years ago as it was not as reliable then, but I'm sure it is fine now - your situation is about as simple as it gets, so I would guess almost anything will work.

Good luck!

Isha RIkhiData Recovery ExpertCommented:
All you need to do is to back up your data now.Since you are facing issue while creating back up image then I would suggest buying the backup software.Since you already bought Acronis so I believe your purpose get resolved Incase you want to try another backup software then here are some good back up software available online-

All the best!

i suggest to try the free paragon software for imaging -
note that you have to make a bootable cd, or usb stick, in order to restore the image to the empty drive
Gerald ConnollyCommented:
Get a USB to SATA convertor  and plug your new drive into the machine, then clone your current drive to the new bigger drive and then do the swap

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eemmpphAuthor Commented:
Gerald Connolly is pretty much similar to what I did to solve the problem.  Here is what I discovered:

Acronis 12.5 Backup for business did NOT work.  First of all, when I tried to do a "backup of entire system", it failed because of i/o errors.  Secondly, it cannot CLONE a drive.  I have asked for a refund.

The steps below are very similar to Gerald Connolly's, so I will give him the credit.

Step 1:  On the Western Digital website (, it allows a person to download a FREE version of Acronis True Image WD Edition Software.  

Step 2:  Disconnect the DVD drive connector from my computer.

Step 3:  Connect the DVD Drive SATA cable to the connector on the WD 1TB drive.

Step 4:  To power the WD 1TB drive presented a problem.  The power cable from the motherboard did not match the connector on the WD 1TB drive.  So, I opened an old XP computer, disconnected the power cable to its hard drive, and connected the power cable to the WD 1TB drive.  I powered up the XP computer (which now supplies power to the WD 1TB drive), and powered up my computer.

Step 5:  I ran the Acronis True Image WD Edition software, and cloned the old 500 GB drive to the new WD 1TB drive.  The cloning process was completed in 30 minutes.

Step 6:  I shutdown my computer and the xp computer.  Remove the old 500 GB drive (from my computer), and replaced it with the new WD 1TB drive.

Step 7:  I rebooted the computer.  All is working well!  No loss of data!

Note:  Cleverbridge (the site where I purchased Acronis 12.5 Backup for business) will refund the $69 I paid for that software.  As mentioned, the software that I did use: "Acronis True Image WD Edition", is provided for FREE, from the Western Digital web site.
eemmpphAuthor Commented:
Thank you very much!
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