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Symantec Endpoint Protection shows every client 'offline'

Pu Yu
Pu Yu asked
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Last Modified: 2017-11-09
Dear all.,
a.)we used Symantec to protect our PC. and always I checked PC status on management endpoint.
and one day i find every one shows "offline",but actually i'm sure they are active.
how to deal it?
b.)i think C driver is full.but how can i clean it?
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Shaun VermaakSenior Consultant
CERTIFIED EXPERT
Awarded 2017
Distinguished Expert 2019

Commented:
You sure clients can access the server? Is server firewall allowing connections?

Author

Commented:
Yes ,
Because about 2 weeks ago , I also received the e-mail, shows online....
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Senior Consultant
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Author

Commented:
Thank you very much.

this is our FT service and  i can not install software on here

i will try another way to solve

thanks and best wishes