Single Mailbox management solution

Dear Community,

We have on premises Exchange 2013 setup and we have a mailbox that is used by 20+ users in our environment by sharing same credentials. Due to our business nature we can't change it but what we require is that whoever is using it and performing any activities, we need to track those activities.

Please note option of Shared Mailbox or mailbox logging is not ideal so please suggest any better tool that can be integrated or any better solution that can serve our purpose.

Thanks.
Syed ZeeshanAsked:
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CESNetwork AdministratorCommented:
Exchange does not have any built in features for this type of tracking.  You'd be better suited looking into taking the emails from that account and dumping them into some sort of CRM, like SalesForce or Connectwise.
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Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: CES (https:#a42359340)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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