printer won't print at times

mkramer777
mkramer777 used Ask the Experts™
on
HP Laserjet M506 printer and every once in a while it won't print.  It is attached to the desktop computer through USB.  If I reboot the computer the print outs will print.   Not sure what to check.  This is a Windows 7 Pro machine.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Uninstall the printer and remove from Devices and Printers.
Clear the print spooler:
Click Start.
Type Command .
Right-click “Command Prompt” and select “Run as administrator“.

Type net stop spooler then press “Enter“.
Type del %systemroot%\System32\spool\printers\* /Q then press “Enter“.
Type net start spooler then press “Enter“.
The print queue on your Windows should now be cleared.

Now go back to Devices and Printers, Printer Server Management (click on any device to see this menu), go to the Drivers tab, remove the driver.

Now disconnect the printer and USB cable. Restart the computer, install the printer package and then (only then) connect the printer by USB.

Test
CESNetwork Administrator

Commented:
try a new USB cable
reinstall the driver.
uninstall/resinstall the printer
install the full software if you do not have it.
update the firmware of the printer.

Author

Commented:
I will try those things.  FYI.  When the user restarted the computer it printed out 1 of the word documents they were trying to print.  It's like it was locked until they rebooted.
CompTIA Network+

Prepare for the CompTIA Network+ exam by learning how to troubleshoot, configure, and manage both wired and wireless networks.

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So try the steps I laid out and then check the cable as per the second post.
RaminTechnical Advisor

Commented:
In addition to the above suggestions:

Click Start, and search for Devices click Printers.
Right-click the printer, and then click Printer Properties.
Click the Ports tab, clear enable bidirectional support checkbox, and then click OK.
Test if Issue persists.


                * * * * *

Check the Spooler service :

Click Start, type services.msc and hit Enter.
 2. Look for the Print spooler.
 3. Restart the print spooler service.

Also make sure that the service is set to Automatic:
 a.     Right click on service and click on Printer spooler service and click on Properties.
 b.     Under the startup type, set it to ‘Automatic’.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I suggested these steps in my first post above.
Commented:
Also check to make sure the printer is not in some sort of sleep or power save mode. It would make sense that if in sleep or power save mode a reboot would resolve printing. This is because the job is held in the local print queue until the printer accepts the job, which would be the case when rebooting after it is 'hung'.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial