error playing any video on YouTube

Jay Thomas
Jay Thomas used Ask the Experts™
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Hi all, put simply, I search a topic in Google, switch to video and attempt to play and I get this black screen with an error. I uploaded the screen error as seems simpler to do this way. This happens in Edge and IE in a new 1709 Windows 10 build. I say new because I just re-installed windows - problem persists.

As silly as a problem this seems, I cannot get around it and driving me mad so any help appreciated.
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Senior Systems Administrator
Commented:
I would first start with disabling all your extensions first then try it again. If you have something like video downloader it can mess with playback.

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RaminTechnical Advisor

Commented:
Please open this page by your browser and screenshot the page and post it here.
https://www.youtube.com/html5

is it possible to give us that Youtube link which you are not able to play ?
RaminTechnical Advisor
Commented:
Check if you have Flash Player and make sure it is Enable.
https://helpx.adobe.com/flash-player.html

Make sure Windows is fully updated.
Try updating your graphic card drivers and check if that fixes the issue. Visit the manufacturer’s website and install the drivers.
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Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
Try another browser with actual Flash Player installed.

Try to play this video from any other device to exclude an error on your device.

Author

Commented:
Hi both, sorry for the late feedback.

I also had a problem playing Minecraft for windows 10 on both my laptops. And neither would play youtube. I linked these as something not right with media codecs etc. I discovered i had Windows 10 N version on both machines. I tried the Media pack for Windows N, but that didn't work. So i deployed a non "N" version to both laptops and everything started to work. Thanks both. Hope points split is share?
RaminTechnical Advisor

Commented:
Thanks for  update.

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